Repair Shop Wait Times. What was the longest wait?

[bob_b1]

How long have had you had your motorhome in the shop for?

I brought my rig in on July 13th for some brake work and a new alternator.

It took them 3 weeks to even look at it. Another 8 weeks later, they conceded that they couldn't locate new calipers. It took me 5 minutes of web searching. I gave them the parts and now they are still dragging their feet.

They are the only game in town, otherwise I'd go anywhere else.

I'd do it myself, but I don't have the heavy equipment for it.

[deandec]

bob_b wrote:
It is at a Bergys Truck Repair. They have a large facility with about 20 bays. It just bothers me that such a big place can be so slow and unresponsive. They are the biggest around and seem to be unconcerned about my business. As it stands, they've removed one of my calipers a month or two ago, so I couldn't drive it elsewhere even if I wanted to. Maybe a mobile mechanic could save the day.

Vote with your dollars. Have it towed to a smaller shop who can give you a commitment.

Big shops have lots of daily fleet customers who take precedence over a "fleet of one" recreational use owner.

[darsben]

bob_b wrote:
It is at a Bergys Truck Repair. They have a large facility with about 20 bays. It just bothers me that such a big place can be so slow and unresponsive. They are the biggest around and seem to be unconcerned about my business. As it stands, they've removed one of my calipers a month or two ago, so I couldn't drive it elsewhere even if I wanted to. Maybe a mobile mechanic could save the day.

Make sure to review the shop at RVSERVICEREVIEWS.COM and help your fellow RVers

[glamisorbust]

I bent the frame on my 5th wheel toyhauler about 5 years ago. It happened while trying to get it un-stuck from the sand at the dunes. Started hopping really bad and bent the frame. Got back, called insurance company and it took the repair shop almost 4 months to repair it. Not because that's how long the repair took, but they kept dragging their feet also. I would stop by there now and again during the process un-announced and low and behold...no work being done to my trailer.

[bob_b1]

It is at a Bergys Truck Repair. They have a large facility with about 20 bays. It just bothers me that such a big place can be so slow and unresponsive. They are the biggest around and seem to be unconcerned about my business. As it stands, they've removed one of my calipers a month or two ago, so I couldn't drive it elsewhere even if I wanted to. Maybe a mobile mechanic could save the day.

[mustang652]

Four and a half months attempting to get factory slide damage repaired.

[tinkerer]

6 weeks at a Cummins shop for a new engine.

[supercub]

A few years ago, I took mine in for a few minor issues. Called and they set up an appointment. I called the night before to make sure everything was still a go. Went to the office and they filled out all the paper work, came out and did a walk around..........took the keys, and said, they'd give me a call in a couple weeks, when they hoped to get to it. When I mentioned I had an appointment, they said yes, an appointment to drop it off. When I questioned them, they said that's the way they schedule, they're always at least 2 weeks out. When I again questioned them, they said that's the way they have been doing it for years.
Even though they're suppose to be a very good shop, I'm never been back.
Brian

[dan-nickie]

rgatijnet1 wrote:
I think it matters if an appointment was made or if you just dropped the coach off for service, unannounced.

Many will not make appointments. You have to bring it in and have it sit there idle until they get time to even look at it.

[FormerBoater]

Never had to wait, use only heavy truck and bus shops for servicing air dryer, Allison fluid and filters, coolant change etc.

Make the appointment, arrive early and leave same day.

Exception is Speedco for LOF preventive maintenance on the MH and the genny, no appointment needed and in and out in 1 hour.

[Cottontop]

Tell them you are not in a hurry to get it back and they will have it ready the next day.

[Sully2]

rgatijnet1 wrote:
I think it matters if an appointment was made or if you just dropped the coach off for service, unannounced.

It dont at my local shop. I can even include the parts and its 5-10 days before they look at it.

[Sully2]

bob_b wrote:
How long have had you had your motorhome in the shop for?

I brought my rig in on July 13th for some brake work and a new alternator.

It took them 3 weeks to even look at it. Another 8 weeks later, they conceded that they couldn't locate new calipers. It took me 5 minutes of web searching. I gave them the parts and now they are still dragging their feet.

They are the only game in town, otherwise I'd go anywhere else.

I'd do it myself, but I don't have the heavy equipment for it.

There is nothing special about your coach.....Load it up and take it to the nearest LARGE truck repair facility

[Jones1]

Had my Dutchstar towed for bad fuel leak to local truck repair shop in Birmingham Al. Rig arrived at shop 5:30 in afternoon. Shop had to lower fuel tank and repair return fuel line top of tank. Got it back 11:00 am next day.

[J-Rooster]

In 2010 it took our coach 6 weeks to be fully repaired from an accident! 3 weeks of that was on Winnebago because, 3T's in Lake Havasu City, AZ. could not get the needed parts due to a Christmas and New Years Holiday factory shutdown by Winnebago.