Winnebago Adventurer Roof issues
Hi there! I'm hoping somebody out there has some insight for us on this topic: We have a 2005 Winnebago Adventurer 38J Over this past weekend (a very windy weekend, I might add!), we were traveling...
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Well... I spoke with the gentleman that went and looked at the MH today. He didn't sound too encouraging. He said the cause was that the bond went away between the roof cap and the MH and the wind got under it.
This, we had already figured out, but...
He asked about the maintenance done, and I told him that, as many rv owners do, it was self maintained.
I mentioned to him that neither person I spoke to on Friday or Saturday mentioned, or even hinted at, that this might not be a covered claim. He informed me that on Friday and Saturday, after business hours, I had spoken to a claims handler, not a claims representative, therefore, they were not responsible to tell me that it may not be covered. The claims representative informed me of this in his call on Monday (3 days after the fact). So...were we supposed to wait until talking to a claims rep before moving the thing??? Uggg...
I was told by a service shop that because we pay our insurance premiums, it should be covered, and if the insurance company has a problem with it being a manufacturer 'defect' or 'design problem', that the insurance company would have to go after Winnebago. Thoughts on that?
I feel like I'm way out of my league having to fight an insurance claim... I never dreamed we'd ever have to!
This, we had already figured out, but...
He asked about the maintenance done, and I told him that, as many rv owners do, it was self maintained.
I mentioned to him that neither person I spoke to on Friday or Saturday mentioned, or even hinted at, that this might not be a covered claim. He informed me that on Friday and Saturday, after business hours, I had spoken to a claims handler, not a claims representative, therefore, they were not responsible to tell me that it may not be covered. The claims representative informed me of this in his call on Monday (3 days after the fact). So...were we supposed to wait until talking to a claims rep before moving the thing??? Uggg...
I was told by a service shop that because we pay our insurance premiums, it should be covered, and if the insurance company has a problem with it being a manufacturer 'defect' or 'design problem', that the insurance company would have to go after Winnebago. Thoughts on that?
I feel like I'm way out of my league having to fight an insurance claim... I never dreamed we'd ever have to!
