Charlie_D_
May 07, 2019Explorer
No internet on lap top
Rebooted my lap top this morning. Normal screen showed up and asked for my PIN. Entered it and received this message "Your device is off line. Please sign in with last password used on this device." When I usually enter the PIN it opens my screen and internet is on.
Bottom right hand corner is an icon with a red X on it. If I click on it it brings up a picture with the airplane and has airplane mode. I am aware that airplane mode shuts off the internet but there is not the usual internet symbol to click on. Connected cable directly from router to lap top. Plug on router blinks indicating a signal but where connected to lap top light is solid white and no blinking..
Screen shows time and date and profile picture. It also has what looks like a clock but when I click on it opens "ease of use" There is also a "power" button that opens and asks whether I want SLEEP, SHUTDOWN or RESTART.
When I click on that the blue screen reappears and asks for password. The "white" dod on the wifi key is on. Without being able to sign in on this page the computer will not allow me to do anything further.
Any ideas?
Bottom right hand corner is an icon with a red X on it. If I click on it it brings up a picture with the airplane and has airplane mode. I am aware that airplane mode shuts off the internet but there is not the usual internet symbol to click on. Connected cable directly from router to lap top. Plug on router blinks indicating a signal but where connected to lap top light is solid white and no blinking..
Screen shows time and date and profile picture. It also has what looks like a clock but when I click on it opens "ease of use" There is also a "power" button that opens and asks whether I want SLEEP, SHUTDOWN or RESTART.
When I click on that the blue screen reappears and asks for password. The "white" dod on the wifi key is on. Without being able to sign in on this page the computer will not allow me to do anything further.
Any ideas?