No locals DTV Quartzsite.
I'm in Quartzsite having trouble getting local channels on Directv. I spent a good 2 hours yesterday with both chat and phone, and they assure me everything is fine on their end. The problem may be...
Forum Discussion
CA Traveler wrote:I'm beginning to think the same thing.
.. I used chat 3 times to change the service address. In all cases the chat person was clueless and I had to insist on being transferred to a manager who made the change. Each chat required north of 1 hour.I do not recommend DTV chat for service address changes.
I have gotten more competent help during the day rather than evenings. This time was no exception. They kept asking me for my phone number (the one they've had on file for 10 years) so they can use it to sell me stuff. One chat guy said he couldn't change my locals because the address wasn't "registered"... whatever that means. Then he said he'd have to transfer me to a moving specialist (that's a first), who also didn't do what I wanted. Then when the chat was ending with no results, they assured me it would be fixed and gave me this long case number.. none of which means a thing.
I don't know, either they're just incompetent or are trying to discourage RVers from doing this. It's not like I'm abusing their service by asking for it once a week.
Should I ever need this again I will call during a weekday business hours.
