Samsung SCS-2U01 model of Verizon Network Extender. We have zero Verizon signal here and my wife needs it for her work phone.The problem is that it will not connect to a GPS signal reliably. If and when it ever connects it works fine. I am told it needs the GPS signal only for 911 location.I have moved it everywhere, tried the external antenna outside etc.. My portable GPS works fine in the location. Is there anyway to bypass the GPS portion or permanently set a location as it never moves.Thanx

It's my understanding the Broadband connected Network extension needs a GPS fix for cell tower hand shake. What is the actual signal level of your phones? Not talking about bars. -120db is zero signal. -100db is usually reliable texting. -91db and better is decent 3G. What are the measurements inside and outside the house? For Android (some phones slightly different):Settings/ About Phone/ StatusApple has a test code that's punched into the dialer.

Without the extender there is no signal.The phone works fine if and when the GPS ever connects. If the GPS light is red there is no connection as it will not connect thru the internet until it has GPS. Is there a way to eliminate GPS? Why would it need cell tower hand shake when it is going over the internet?

I have the same model and it has worked flawless for about two years. I have it sitting on a window sill. The GPS exterior cable is still in its package in the box. You probably need to be talking with a Verizon help desk as you may have a faulty unit.

az99 wrote:Without the extender there is no signal.The phone works fine if and when the GPS ever connects. If the GPS light is red there is no connection as it will not connect thru the internet until it has GPS. Is there a way to eliminate GPS? Why would it need cell tower hand shake when it is going over the internet?What is your dB signal level without the extender? Inside and outside the house? In theory, the user would be able to come and go from the network extension area and have no dropped calls. I have friends with a Verizon extension. Theirs does not do well with a hand off. But it is possible. Again, what is the actual signal level of the phones? Some phones have better signal on the edge than others (Motorola).

The GPS is required to ensure you are actually in a Verizon service area even if your specific location is not served by Verizon (how stupid is that!). I don't believe there is anyway to over ride the GPS but it sounds like you have a faulty GPS which can be dealt with by contacting Verizon directly.

Verizon Network Extender Connection Failure | Good Sam Community

dan-nickie
Explorer
Dec 30, 2013
az99 wrote:
dan-nickie wrote:
Did you read the reviews on it?
Lots of people complaining about GPS.

Where did you find reviews? I would like to see them for more ammo when I get to Verizon tech. We had no choice as this is what Verizon supplies to solve their no service problem. The unit is even labeled as "Verizon".

After spending 1 hour plus on the phone with tech support and getting to level 2, I was promised a callback from level 3 in the next 48 hours. I am not holding my breath. :)

Amazon Reviews
az99
Explorer
Dec 30, 2013
dan-nickie wrote:
Did you read the reviews on it?
Lots of people complaining about GPS.

Where did you find reviews? I would like to see them for more ammo when I get to Verizon tech. We had no choice as this is what Verizon supplies to solve their no service problem. The unit is even labeled as "Verizon".

After spending 1 hour plus on the phone with tech support and getting to level 2, I was promised a callback from level 3 in the next 48 hours. I am not holding my breath. :)
dan-nickie
Explorer
Dec 30, 2013
Did you read the reviews on it?
Lots of people complaining about GPS.

Seems you have to call Verizon at (800) 922-0204 to get it registered if you have not done it.
Fred_n_Jo
Explorer
Dec 30, 2013
Power it down. Remove the battery if you can. Push power button. Wait one minute. Reinstall battery power up and see what happens

This network extender is AC powered.
JamesBr
Explorer
Dec 30, 2013
Not sure how removing a battery in a phone will fix a cell phone extender problem.

My guess is you have a bad extender and need to call VZ and deal with them. It seems this year there have been a lot of GPS issues on these things and they seem to be sudden.
donn0128
Explorer II
Dec 30, 2013
Power it down. Remove the battery if you can. Push power button. Wait one minute. Reinstall battery power up and see what happens
az99
Explorer
Dec 30, 2013
wcjeep wrote:

What is your dB signal level without the extender? Inside and outside the house? .
ZERO
Bill_Satellite
Explorer II
Dec 30, 2013
The GPS is required to ensure you are actually in a Verizon service area even if your specific location is not served by Verizon (how stupid is that!). I don't believe there is anyway to over ride the GPS but it sounds like you have a faulty GPS which can be dealt with by contacting Verizon directly.
wcjeep
Explorer
Dec 30, 2013
az99 wrote:
Without the extender there is no signal.
The phone works fine if and when the GPS ever connects.
If the GPS light is red there is no connection as it will not connect thru the internet until it has GPS.
Is there a way to eliminate GPS? Why would it need cell tower hand shake when it is going over the internet?

What is your dB signal level without the extender? Inside and outside the house? In theory, the user would be able to come and go from the network extension area and have no dropped calls. I have friends with a Verizon extension. Theirs does not do well with a hand off. But it is possible.

Again, what is the actual signal level of the phones? Some phones have better signal on the edge than others (Motorola).
Fred_n_Jo
Explorer
Dec 30, 2013
I have the same model and it has worked flawless for about two years. I have it sitting on a window sill. The GPS exterior cable is still in its package in the box. You probably need to be talking with a Verizon help desk as you may have a faulty unit.