Great Customer Service

Question

I did not know where to post this, but I wanted to give a big shout out to a company that has gone the extra mile in customer service.

We bought two TravelChairs from a local store. These are light-weight, folding chairs, and we found them to be very comfortable. Anyways, after about 4 months, one of the chairs had a part break on it (and it was my wife's chair who weighs A LOT less then I do), and also, the ends of the feet came off after sinking into some soft earth.

I contacted TravelChair Company asking if I could purchase a replacement part for the chair since I did not see anywhere on the website for the replacement part. I also told them about the feet coming off and that we lost two of them. I never asked for them to give us anything, not once.

In less than 12 hours I was contacted by Olivia Geeson, Admin Assistant for TravelChair. She asked that I send in a few pictures of the broken area. I did. It was then that she informed us that we had two of their older models and they were going to send us a brand new replacement (new model) and the newer, wider designed feet!! And again, I never asked them for this level of service, they simply did it.

So I would highly recommend that anyone looking for light-weight camping chairs to give TravelChair Company a look. They have several models. I have no financial ties to this company, so I am only speaking as a very happy customer.

Del O'Neal, Alabama

alabama_jim · Answer

Wow!  That is great service.  When the customer is satisfied he/she will come back and tell others.  More businesses should learn that.

dspencer · Answer

That is great customer service, unfortunately that is something seriously lacking in todays business's.

garmp · Answer

delosholly wrote:I did not know where to post this, but I wanted to give a big shout out to a company that has gone the extra mile in customer service.We bought two TravelChairs from a local store. These are light-weight, folding chairs, and we found them to be very comfortable. Anyways, after about 4 months, one of the chairs had a part break on it (and it was my wife's chair who weighs A LOT less then I do), and also, the ends of the feet came off after sinking into some soft earth.I contacted TravelChair Company asking if I could purchase a replacement part for the chair since I did not see anywhere on the website for the replacement part. I also told them about the feet coming off and that we lost two of them. I never asked for them to give us anything, not once. In less than 12 hours I was contacted by Olivia Geeson, Admin Assistant for TravelChair. She asked that I send in a few pictures of the broken area. I did. It was then that she informed us that we had two of their older models and they were going to send us a brand new replacement (new model) and the newer, wider designed feet!! And again, I never asked them for this level of service, they simply did it.So I would highly recommend that anyone looking for light-weight camping chairs to give TravelChair Company a look. They have several models. I have no financial ties to this company, so I am only speaking as a very happy customer.Thanks for the heads up on the chair company. We're going to look into them. And at the risk of being critical of your post. I had to read it twice slowly. You said "Anyways, after about 4 months, one of the chairs had a part break on it (and it was my wife's chair who weighs A LOT less then I do), and also, the ends of the feet came off after sinking into some soft earth." I think it would of been prudent to also capitalized the word LESS (after A LOT). And maybe even underline A LOT. Just thinking of your well being.Thanks again for the chair info.

delosholly · Answer

Thanks for the heads up on the chair company. We're going to look into them. And at the risk of being critical of your post. I had to read it twice slowly. You said "Anyways, after about 4 months, one of the chairs had a part break on it (and it was my wife's chair who weighs A LOT less then I do), and also, the ends of the feet came off after sinking into some soft earth." I think it would of been prudent to also capitalized the word LESS (after A LOT). And maybe even underline A LOTA LOT. Just thinking of your well being.

Thanks again for the chair info."

OK, Your point is well taken. Perhaps I should have said, "who, light as a feather, did not even remotely approach the weight limit of the chair." :)

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