I just purchased a 241rbsl form a dealer in Indiana.I live in Oklahoma.We traveled up there (1900 miles round trip) to see the TT, do a walk through and sign papers. This was about 2 weeks ago.As I had never pulled a TT before (and it was a fast trip) we decided to get them to deliver it to us here in Oklahoma (even with this cost it was still below local - 100 miles away dealers).They delivered the TT Friday (Oct 31) in the evening.I gave it the once over and everything looked fine.Sunday I was inside just checking it out when I noticed the slide (sofa) was touching the floor on one side while the other side was 2 - 2/12" higher. I contacted the dealer who had me look under the sofa (he thought a roller might have come off its track) and I took some photos.I couldn't see any issue with a roller but the timber that holds the slide against the wall which has self tapping bolt(s?) had split and the bolt was hanging out.After sending them the photos the dealer said I need to contact Keystone Customer Service to have it fixed.I feel that the dealer is responsible to get it taken care of, I should expect to get it delivered in one piece.They say they go through each RV carefully, so if that is the case then they would have seen the issue prior to delivery or it happened during delivery.I did not see it on my walk-through.Should I not expect to receive a 'not damaged' TT?Is it not the dealers/delivery company who should deal with it and make it right?

Keystone may have you take it to a local dealer for repairs. Better than taking it back to the selling dealership so far away.

Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.

rjxj wrote:Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.It is not the fact that is is broken more that I have to make a 200 mile trip because it was delivered damaged...I thought they should deal with it...I should expect then do deliver it in one piece....I guess I am nuts.

rjxj wrote:Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV. X 2, Welcome to the world of RV's. Very easy fix that you can do yourself. You will have a lot of miles to the dealer and back if you take it in for every little thing. You need to read the forum to see what some of the major problems.

colliehauler wrote:rjxj wrote:Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV. X 2, Welcome to the world of RV's. Very easy fix that you can do yourself.Would this account for the 2" drop on one side of the slide or are there others issues that I can't see?

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JiminDenver
Explorer II
Nov 04, 2014
Keystone may have you take it to a local dealer for repairs. Better than taking it back to the selling dealership so far away.
azrving
Explorer
Nov 04, 2014
Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.
deppeler
Explorer
Nov 04, 2014
rjxj wrote:
Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.

It is not the fact that is is broken more that I have to make a 200 mile trip because it was delivered damaged...I thought they should deal with it...I should expect then do deliver it in one piece....I guess I am nuts.
colliehauler
Explorer III
Nov 04, 2014
rjxj wrote:
Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.
X 2, Welcome to the world of RV's. Very easy fix that you can do yourself. You will have a lot of miles to the dealer and back if you take it in for every little thing. You need to read the forum to see what some of the major problems.
deppeler
Explorer
Nov 04, 2014
colliehauler wrote:
rjxj wrote:
Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.
X 2, Welcome to the world of RV's. Very easy fix that you can do yourself.

Would this account for the 2" drop on one side of the slide or are there others issues that I can't see?
colliehauler
Explorer III
Nov 04, 2014
deppeler wrote:
colliehauler wrote:
rjxj wrote:
Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.
X 2, Welcome to the world of RV's. Very easy fix that you can do yourself.

Would this account for the 2" drop on one side of the slide or are there others issues that I can't see?
Just take the screws out level the sofa and put the screws back in. RV's are built cheep to keep the price low and you will have many small problems. Take it camping and get a punch list for the dealer to fix. The small stuff I just fix myself.
nohurry
Explorer
Nov 04, 2014
Don't be mad. You have a warranty, and this may not be the only defect you find in the next year, so prepare yourself. I can understand you wanting them to make it right, so call Keystone and get the ball rolling. They'll instruct you on the what/where. To those who would just fix it; yes, you could, but lets suppose your fix doesn't hold and THEN you take it in for warranty coverage. They MAY deny it because you altered it. Maybe not, but why take the chance. Good luck, and let us know how it shakes out.
deppeler
Explorer
Nov 04, 2014
colliehauler wrote:
deppeler wrote:
colliehauler wrote:
rjxj wrote:
Not only is that normal, but it seems to be very minor. Just repair it as there will surely be many more things that will need attention. I mean, it is an RV.
X 2, Welcome to the world of RV's. Very easy fix that you can do yourself.

Would this account for the 2" drop on one side of the slide or are there others issues that I can't see?
Just take the screws out level the sofa and put the screws back in. RV's are built cheep to keep the price low and you will have many small problems. Take it camping and get a punch list for the dealer to fix. The small stuff I just fix myself.

I guess I would need to jack it up from underneath to lift and hold the weight.
deppeler
Explorer
Nov 04, 2014
nohurry wrote:
Don't be mad. You have a warranty, and this may not be the only defect you find in the next year, so prepare yourself. I can understand you wanting them to make it right, so call Keystone and get the ball rolling. They'll instruct you on the what/where. To those who would just fix it; yes, you could, but lets suppose your fix doesn't hold and THEN you take it in for warranty coverage. They MAY deny it because you altered it. Maybe not, but why take the chance. Good luck, and let us know how it shakes out.

I guess I just felt that the dealer/delivery company had a moral obligation to do the right thing...but I guess that's not the real world.
TucsonJim
Explorer II
Nov 04, 2014
This is not responsibility of the dealer or delivery service. It is a manufacturing defect. It may have been just fine when it left the dealer's lot and the problem occurred when it was on the way to you. Keystone is reponsible for the warranty, not the dealer.

I highly doubt that that small crack is the cause of your issue. The slide out mechanism is not dependent on that one small bolt to bear the weight of the slide. It is either welded to bolted to the frame. I would suspect that the slide just needs to be adjusted. You can contact any Keystone dealer in your area to verify that they will service the rig since you bought it out of state.

Even though the mis-adjustment may have occurred during transit to you, it reiterates the need for a very thorough pre delivery inspection and customer walk through when purchasing a new recreational vehicle. Over time, you will find additional problems that will need to be addressed. You will either need to take it back to the selling dealership, or develop a relationship with a dealer's service department in your area.

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