Have a 2000 Itasca Suncruiser with basement air. Brought it home yesterday to do some work on it and started the a/c. The unit was making a noise I hadn't heard before, so went online to the ColemanAirexcel site to locate a service shop There were 3 shown within 50 miles of me. Phone calls to all 3 resulted in similar answers - we haven't done that for years, but they won't take our name down.Tried calling Airexcel and couldn't get to speak to anyone so sent an email to customer support explaining problem and asked for a call to direct me to a service center.Today I get a call according to caller ID from Airexcel. Pickup phone and get "Hey, how's it going?" I asked who's calling and get " Eric, was told to call you". Explained what I needed and all service centers on their website no longer did service. Response was, I don't have a secret list so if you find somebody let us know. Goodbye.Since they also make the rooftop units, wonder if they treat everyone the same. Obviously, their website is of no help to anyone needing help.

Just call a regular AC service guy.

Customer service, what's that :@

Today I get a call according to caller ID from Airexcel. Pickup phone and get "Hey, how's it going?" I asked who's calling and get " Eric, was told to call you". Explained what I needed and all service centers on their website no longer did service. Response was, I don't have a secret list so if you find somebody let us know. Goodbye I wonder what their "service centers" do if they don't "do service" .

I had basement air in my Adventurer. During the 11 years I had the rig I had to have the a/c serviced twice. Both times the mobile technician I used was able to accomplish the repairs, he was a/c certified (whatever that means). Coleman was no longer supporting basement a/c then, and Winnebago had announced that it was no longer offering basement a/c. I was told then that most parts were available through a/c repair people, so I shouldn't worry. The problem is that to service the basement a/c the technician must drop this rather heavy unit to the ground, on my Adventurer this required the motorhome be raised on it's jacks and then a motorcycle jack was used to bring the a/c down and pull it out. Really a rather big job, probably why many shops don't want that business. during conversations with the technician I asked what would happen if he couldn't handle the repairs. One option would be to put 2 roof top a/c units on the rig. He said the labor would not be horrible as the existing circuits could be used, the weight of the basement a/c would be gone, and I'd get extra storage. It was an option, not a great one, but at least I knew I would not have to rely on open windows.Good Luck, and Happy Trails.

Well, if they don't have anyplace in your area, what else can they tell you when you ask for a place in your area? The CS person maybe could have stated it more nicely, but in the end a goose egg is a goose egg.

Interesting customer service attitude | Good Sam Community

et2
Explorer
Jun 20, 2016
1ofmany wrote:
Much of the so-called customer service we get is so bad that when we do receive good service it feels like we have won the lottery!

LOL ...
Honest to God truth!!I keep telling my wife it's only going to get worse.
free_radical
Explorer
Jun 20, 2016
gbopp wrote:
Customer service, what's that :@

I was in Japan while back and the customer service wherever one goes is just mind blowing..
Every businesman should visit the place and learn how to treat customers if they want to suceed in busines..
This channel has some funny vids on the subject, Bit exagerated but quite true
https://youtu.be/Zk_q_-3OlqE

https://youtu.be/wJa7BTRRhYk
W4RLR
Explorer
Jun 20, 2016
The original Coleman AC on my fiver gave up the ghost a few years back, the mobile RV repair service guy told me he had a lot of difficulty getting parts from Coleman and because of that, no longer repaired them or replaced them with a like Coleman unit. We had a Dometic A/C installed and it has run fine since then. If the company no longer wants the business they can show the attitude that they can't be bothered with a service call request. Consider their actions when you are searching for a replacement unit.
Romer1
Explorer
Jun 19, 2016
rexlion wrote:
Well, if they don't have anyplace in your area, what else can they tell you when you ask for a place in your area? The CS person maybe could have stated it more nicely, but in the end a goose egg is a goose egg.

My point was that I was using their website to locate a service location, and it was nowhere near current
RollandB
Explorer
Jun 19, 2016
Customer service is a lost art!
monkey44
Nomad II
Jun 18, 2016
wa8yxm wrote:
Find yourself an independent RV technician... I can help you in 3 geographic areas (or 4 if you are willing to wait six months) but Find a Mobile RV repair, Most air conditioners are very much alike, they all use the exact same technology,, So it does not matter what make they are... Any good technian can fix them all.

The only hard part is finding parts, and even those are often the same, or swappable with minor modifications.

^^^ This one - independents can work on most units, and often have either used (rebuilt) parts, or access to them.
wa8yxm
Explorer III
Jun 17, 2016
Find yourself an independent RV technician... I can help you in 3 geographic areas (or 4 if you are willing to wait six months) but Find a Mobile RV repair, Most air conditioners are very much alike, they all use the exact same technology,, So it does not matter what make they are... Any good technian can fix them all.

The only hard part is finding parts, and even those are often the same, or swappable with minor modifications.
3oaks
Explorer
Jun 17, 2016
rexlion wrote:
Well, if they don't have anyplace in your area, what else can they tell you when you ask for a place in your area? The CS person maybe could have stated it more nicely, but in the end a goose egg is a goose egg.
Just wondering. Do you work for Airexcel? :R
1ofmany
Explorer
Jun 17, 2016
Much of the so-called customer service we get is so bad that when we do receive good service it feels like we have won the lottery!
rexlion
Explorer
Jun 16, 2016
Well, if they don't have anyplace in your area, what else can they tell you when you ask for a place in your area? The CS person maybe could have stated it more nicely, but in the end a goose egg is a goose egg.