Leer Toppers let me down
On March 6th I ordered a Leer 550 fiberglass tonneau cover and paid the local dealer 50%. They told me it would be "2-3 weeks".
After 3 weeks, I called dealer to check on status and she had to call factory. Said she would call me back. She did not call back so I called her THREE days in a row and she kept telling me that Leer was not responding to her emails. She finally said the "factory hadn't started it yet and didn't know when they would". When I told her I need it by May, she told me "if you don't like it, take your business somewhere else".
I did!
It doesn't matter if dealer was negligent in not sending my order or if Leer dropped the ball. The attitude shown by both was against all rules of business practices! Neither seemed to care about it.
It should be simply "get the job done and satisfy the customer".
The dealer also had the nerve to tell me that my 50% deposit was non-refundable. We had words about that until she realized that my credit card company would back me up and especially on an unfulfilled order.
The whole thing was a disappointing experience.
After 3 weeks, I called dealer to check on status and she had to call factory. Said she would call me back. She did not call back so I called her THREE days in a row and she kept telling me that Leer was not responding to her emails. She finally said the "factory hadn't started it yet and didn't know when they would". When I told her I need it by May, she told me "if you don't like it, take your business somewhere else".
I did!
It doesn't matter if dealer was negligent in not sending my order or if Leer dropped the ball. The attitude shown by both was against all rules of business practices! Neither seemed to care about it.
It should be simply "get the job done and satisfy the customer".
The dealer also had the nerve to tell me that my 50% deposit was non-refundable. We had words about that until she realized that my credit card company would back me up and especially on an unfulfilled order.
The whole thing was a disappointing experience.
