If you need chassis repairs I can confidently recommend Valley Freightliner in Mt Vernon, Washington. I recently had the dash air on my motor home repaired at Valley Freightliner and the service was excellent. From the time I first called until I drove away with the repairs completed every person with whom I spoke was totally courteous and knowledgeable. A particularly nice service is a personal update each morning via email explaining what has been done the previous day and what is planned for this.
When I arrived to pick up my vehicle the service representative provided me with a thorough explanation of work done as well as a detailed review of the charges. The final charges were exactly as I had been quoted at the beginning. When I asked for some extra information to be included on the invoice. The service representative did not ask why I would need such information or imply it was inconvenient. She simply re-prepared my invoice with a smile.
Sometimes little things can tell a great deal about a company. After driving home with my air conditioner working perfectly I opened the access panels to see the new parts. Just curiosity. I noticed a couple of original hoses now had sections of large wire spaghetti secured over the hose. These were hoses not connected to this repair. It took me a minute to figure that out. The technician working on my air conditioner had apparently noticed that the hoses had been rubbing on frame structure. He took the initiative to protect those hoses from damage. Not a big thing but a nice extra that says a great deal about that technician and about Valley Freightliner.
