3000W Chinese Gensets Info.

Old & Slow wrote:
Posted: 05/20/08 08:21am Link | Quote | Print | Notify Moderator

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At the suggestion of Professor, I emailed Mr. Paul Cole some time back and I had also sent in my Warranty Card so my address was on file. In the mail this week was a item intended to kill all the RED NECKS in Texas.lol Well, sort of. lol. I had ask for a Champion Flag in that request of long ago. So here was the answer that came in the mail. It's a Ad-Flap extender for a cap to cover the neck. Champion no less, logo. He says the Caps may be available later. My thought is the beanie weenies (bean counters) @ Champion are way to slow. But it's a freebie and Mr. Cole states anyone can request one, to just email him! So folks get in on the action.

Floyd

.....way too slow?

I remember a movie (Bruce Almighty) from a few years back (2003) directed by Tom Shadyac with Jim Carrey, Morgan Freeman, and Jennifer Aniston. Carey played a guy who complains about God too often not immediately answering his prayers the way he wants. God (Morgan Freeman) gives Carey almighty powers to teach him a lesson about trying to make everybody happy all of the time. One of the best parts, in my opinion, was when Carey opened his e-mail to find millions of messages asking for something – like winning the lottery. Knowing he could not individually answer each, he just globally told everyone “yes” to their prayers. Of course, if you saw the movie, you know the chaos that resulted.

I too have found myself in situations where I really wanted to please everyone all of the time and just could not do it. The most recent was my tenure as Dean at ITT Tech in Richmond. No matter how hard I tried and how much time I put into my effort, I was always behind and some folks were disappointed that I did not either immediately answer their questions, return a phone call or zip back an e-mail.

My solution to this dilemma was, of course, to clone myself with a workforce of folks who thought, felt and responded in an identical manner. For reasons of economy (not enough money) it did not happen. Well, actually, no one wanted the job of being a clone anyway.

At some point it dawned on me that maybe I should just forget about voice mail, e-mail and snail mail and ignore any and all requests that did not immediately put money into my pocket. You know a lot of folks and companies do that nowadays. But, that was not my character and I continued to bludgeon along days or even weeks behind suffering the wrath of those who were impatiently waiting for my response.

I have met Paul Cole from CPE. He is one of those Bruce Almighty sort of guys who is in a position of wanting to develop an impeccable reputation for customer service from his tech support team. I empathize with his persistence to address customer needs. I do not think the man sleeps. He personally tries to look out for every customer – or even non customer. Often, this is a daunting to impossible task.

The important thing is you were not lost or forgotten. It may have taken a while, but you never disappeared from his radar.

Oh, I like the “Red Neck” analogy. Yes, the yellow ad flaps will keep the sun off of your neck if you poke them under your ball cap. But, one thing bothers me. I thought Red Necks were only found in my part of the country – not Texas. Guess the summer migration has begun!