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tedsoriano's avatar
tedsoriano
Explorer
Jul 27, 2014

Norcold Recall Need Help!

I have a 2006 Newmar Dutch Star 43 ft.I was called up by Thetford "Norcold" for a safety recall on my refrigerator. They told me to unplug it for safety reasons until they have someone authorized by Norcold to install the recall kit. After two weeks the Rv technician came and install the kit which consist of a sensor that was tied up with a radiator hose clamp to the hot pipes.{see picture)
After 3 days the refrigerator shut off and I can smell chemicals like ammonia in the middle of the night. The next day I found out that the pipe where they put the sensor leak. I wrote a letter to Norcold about what happened and called and they said that their duty is just to install the recall. I have the repair damaged and it cost more than $2,000. Norcold won't reply in writing, they have one of their recall staff named Cameron call me and tell me to just report it to their customer service which is very hard to contact. Anybody who can help me get to the right people who can help. This is unfair. They want to cover themselves with a defective unit and they won't guarantee their recall.

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