The crux of the issue is that Adventurer deemed it necessary to install a bumper in order to protect the door from damage against the ladder. The issue lies with the fact that the bumper was installed incorrectly at the factory and they chose not to accept any responsibility for that.
As for securing the door when it gets windy .... gosh, who wouldn't do that. In my case, it was not windy. I was inside the camper working on stuff when suddenly a freak gust of wind just came up from nowhere (this happens).
When I contacted the warranty department, I wasn't asking for a new door or anything at all. I was simply asking for their advice and help in repairing it. Their response (you're on your own, we're not responsible in any way) so took me by surprise that I felt compelled to react as I did.
Also, I have stated several times, both my wife and I like the camper a lot. We intend to use it extensively for years to come (hopefully). We're heading to western Canada with it this spring. This in itself does not grant the builder immunity from all responsibility for defects in their assembly.
