Good customer service

Question

On my new Chalet one of my Rieko titan jack was louder than the others so I give them a call. The technician told me that sometimes the grease is not insert deap enought at the shop and that produce a louder mechanical noise . the same day they sent me a complete new motor head unit no charge. Not only that, when UPS show at the door 3 days after, the driver needed to collect $68 for taxes and import charges that my son didnt have. The next day the same driver came back an told me that the shipper took care of those charges. I was surprise and call Rieko back and was told`` where ever possible we want our customer happy we told you no charge so we ask UPS to bill us for the import charges``.

Only one word WOW!!!

Steve

dadwolf2 · Answer

Impressive

rickeoni · Answer

The WOW  factor is so often missing these days. It is great to hear about good service when it happens.

67avion · Answer

I saw a triple slide Chalet at the Texas Truck Camper Rally a few weeks ago. Actually had an island in the kitchen.  It was simply amazing. Not what I want, but clearly the owners were pleased as punch with the comfort and room. It appears to be the Cadillac of the campers - top of the line - and with a price to match. I'm glad to see TCs span such a wide range of interests, costs and tastes.

dadwolf2 · Answer

67avion wrote: I'm glad to see TCs span such a wide range of interests, costs and tastes.You are so right.  The diversity is amazing

bjohns · Answer

We have dealt with Rieco Titan customer service on two different occasions in the past and they are absolutely the BEST in the RV business.  No Kidding.

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Good customer service

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