Keystone Customer Service Fail
BUYER BEWARE! - KEYSTONE WILL NOT STAND BEHIND THEIR PRODUCTS. An improperly installed (upside down) cargo door has caused thousands of dollars in water damage to my camper and despite a diagnosi...
Forum Discussion
What is the "thousands" in damage? Rotten floor & framing? Have a quote to repair it? Not sure why the OP didn't get the door fixed at his own expense when the issue was discovered if the dealer would not do anything. Water leaks can be the kiss of death for an RV and shouldn't be ignored.
Trying to understand how the door is upside down - is hinge on bottom? Can't imagine how a compartment door could be installed with the hinge at the bottom.
Maybe it is not Keystone at fault and the cause is a defective door built by the 3rd party door supplier. Dealers and/or RV manufacturers often redirect you to a 3rd party supplier and wash their hands of issues. Maybe you could find out who the door manufacturer is and at the least get a replacement door. Challenger is an example of one RV door manufacturer.
The fact that you claimed there was a problem before the expiry of a warranty is important. If you have a Statute of Limitations, it should start from the time you discover an issue - here it is 2 years to file a claim. Maybe go after the dealer in small claims court but need to realize that you have a duty to mitigate. I seem to recall reading somewhere that RV dealers and the manufactures have made themselves claims proof via the "fine print" in a purchase contract.
We met Keystone owners at a CG last year. Their TT had a major roof leak from new. The dealer tried twice to fix it and couldn't. Then it got sent to the factory but they only made it worse. Maybe you don't want Keystone or the dealer attempting to fix the leaking door...
Trying to understand how the door is upside down - is hinge on bottom? Can't imagine how a compartment door could be installed with the hinge at the bottom.
Maybe it is not Keystone at fault and the cause is a defective door built by the 3rd party door supplier. Dealers and/or RV manufacturers often redirect you to a 3rd party supplier and wash their hands of issues. Maybe you could find out who the door manufacturer is and at the least get a replacement door. Challenger is an example of one RV door manufacturer.
The fact that you claimed there was a problem before the expiry of a warranty is important. If you have a Statute of Limitations, it should start from the time you discover an issue - here it is 2 years to file a claim. Maybe go after the dealer in small claims court but need to realize that you have a duty to mitigate. I seem to recall reading somewhere that RV dealers and the manufactures have made themselves claims proof via the "fine print" in a purchase contract.
We met Keystone owners at a CG last year. Their TT had a major roof leak from new. The dealer tried twice to fix it and couldn't. Then it got sent to the factory but they only made it worse. Maybe you don't want Keystone or the dealer attempting to fix the leaking door...
