Northern Lite RAVE Customer Service

We have a 2005 10-2CD Special Edition and one day "someone" didn't dog the windows fully and the dinette window was only center-locked. Going down the freeway the window got into a buffet/harmonic thing and destroyed itself. We put plastic over it with gorilla tape and continued our journey, to leave it like that for almost two years. By chance we were on a trip (motorcycles this time)and had opportunity to stop by NL in Kelowna and found out how much that window cost - a LOT! I was turned off but Dear Wife snuck back in a bought it! Here's the actual story - we didn't get it, it's been almost FULL YEAR and she and Keith (the owner I'm told) was VERY responsive. Then we got one and it was the wrong size! He gave us the contact for Dpometic, and the Dometic rep was very apologetic and sent us a nice roto-moulded cooler for our troubles. Eventually, after over a year, Keith volunteered to send their current unit, the larger one. The whole unit, inside and out, all I have to do is cut the opening 2" larger which I have done no problem. Through this all Keith was as responsive as can be, a great testimony to customer service and satisfaction even for our older model camper. When I finally break this thing apart I'll buy another one.