You can order parts and service from Torklift Central in Kent, WA.
https://torkliftcentral.com/ That is the retail side of Torklift International who builds the products in Sumner, WA. If you are a do-it-yourself person, typically you can find the Torklift parts online for less than local retail if they are small. I bought my GlowGuide, StableLoads and FastGuns online but things like GlowSteps, SuperHitch and SuperTruss were less expensive for me when purchased locally due to shipping - This might be different for others that live farther away from the manufacturing location.