Truck warranty

[S_Davis]

So I just bought a 2019 diesel truck, I picked it up after dark and did a quick visual inspection of the truck and either missed the fact that one head light assembly had moisture in it or it happened on the 800 mile trip home.

So I go into the local dealer and ask to have it checked out and replaced, I am then told that they are not allowed to do the warranty replacement unless there is water pooling in the bottom of the head light assembly.

Wow seriously on a brand new $55,000 truck, they finally agreed to replace it but it was a fight. You could tap on the lense and water would drip down the inside of the lense there was so much moisture. Anyone else seeing the manufacturers trying to deny obvious warranty issues?

[JALLEN4]

The dealer making the warranty repair is subject to audit on his warranty repairs and can be charged back for his submission. If you are taking a new truck to a dealer other than the selling dealer immediately after purchase, it is not hard to understand that dealer's hesitancy. If the manufacturer calls for the replaced part and determines in their opinion it is not warranty, the dealer will eat the part and the labor. You did not buy it there and that dealer would be prudent to make sure they are going to get paid.

[mooky_stinks]

I've seen GM deny warranty because the vehicle had a car wash pass sticker on it. Claiming the "high pressure" caused the driving light condensation. I've also seen a Honda Service Manager claim an OE headlight MUST be aftermarket because it had water in it. Neither one of these were my vehicles but close friends. My Silverado driving lights both have condensation in them that I ignore for the simple fact that I don't have time and don't need the aggravation of trying to get them warranted.

[S_Davis]

Did you buy all three trucks at the same dealer?


No, two out of state because I couldn't find one local.

[ksss]

S Davis wrote:

4x4ord wrote:

S Davis wrote:

4x4ord wrote:
It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.

I get that but the truck had the issue the day after it rolled off the lot, I didn't even mention that I had five trips into the dealer. The first four I was told there was someone that had to take pictures of it first and they were out and to come back later. The last trip the service guy came out and took a look, and said no picture was necessary.

Two of my vehicles were bought in the US and I imported them into Canada. One of those was a GM the other a Ford and I couldn't have been more impressed with the service and warranty I got. The Ford had a slight ticking as though the Watergate was chattering which showed up driving home from Texas. It turned out the turbo was replaced in Canada without any question. Years ago I had a chevy 6.5 turbo diesel that developed an oil leak at just under 100,000 miles and 2 weeks before the warranty expired. When they removed the heads to fix the leak they found 6 pistons melted and both heads were cracked. I told the mechanic that while pulling a trailer up a hill the hot engine light came on. I let him know I had a winter front installed which likely contributed. The service guys said it should have been able to take that and installed a new engine. I cant think of a time that I've been denied warranty.

I have had pretty good warranty service up to this point as well on my last two trucks, 2009, 2013.

Did you buy all three trucks at the same dealer?

[dodge_guy]

It doesn't matter how much water is in it it. If it even has a couple drops it has a leak and there are no questions on its replacement.

[Cummins12V98]

Brand has everything to do with it. Your story carry on.

[S_Davis]

4x4ord wrote:

S Davis wrote:

4x4ord wrote:
It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.

I get that but the truck had the issue the day after it rolled off the lot, I didn't even mention that I had five trips into the dealer. The first four I was told there was someone that had to take pictures of it first and they were out and to come back later. The last trip the service guy came out and took a look, and said no picture was necessary.

Two of my vehicles were bought in the US and I imported them into Canada. One of those was a GM the other a Ford and I couldn't have been more impressed with the service and warranty I got. The Ford had a slight ticking as though the Watergate was chattering which showed up driving home from Texas. It turned out the turbo was replaced in Canada without any question. Years ago I had a chevy 6.5 turbo diesel that developed an oil leak at just under 100,000 miles and 2 weeks before the warranty expired. When they removed the heads to fix the leak they found 6 pistons melted and both heads were cracked. I told the mechanic that while pulling a trailer up a hill the hot engine light came on. I let him know I had a winter front installed which likely contributed. The service guys said it should have been able to take that and installed a new engine. I cant think of a time that I've been denied warranty.

I have had pretty good warranty service up to this point as well on my last two trucks, 2009, 2013.

[4x4ord]

S Davis wrote:

4x4ord wrote:
It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.

I get that but the truck had the issue the day after it rolled off the lot, I didn't even mention that I had five trips into the dealer. The first four I was told there was someone that had to take pictures of it first and they were out and to come back later. The last trip the service guy came out and took a look, and said no picture was necessary.

Two of my vehicles were bought in the US and I imported them into Canada. One of those was a GM the other a Ford and I couldn't have been more impressed with the service and warranty I got. The Ford had a slight ticking as though the Watergate was chattering which showed up driving home from Texas. It turned out the turbo was replaced in Canada without any question. Years ago I had a chevy 6.5 turbo diesel that developed an oil leak at just under 100,000 miles and 2 weeks before the warranty expired. When they removed the heads to fix the leak they found 6 pistons melted and both heads were cracked. I told the mechanic that while pulling a trailer up a hill the hot engine light came on. I let him know I had a winter front installed which likely contributed. The service guys said it should have been able to take that and installed a new engine. I cant think of a time that I've been denied warranty.

[S_Davis]

4x4ord wrote:
It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.

I get that but the truck had the issue the day after it rolled off the lot, I didn't even mention that I had five trips into the dealer. The first four I was told there was someone that had to take pictures of it first and they were out and to come back later. The last trip the service guy came out and took a look, and said no picture was necessary.

[S_Davis]

Cummins12V98 wrote:
What does the truck having a Diesel have to do with water in the light???

May get you better info stating what brand and model the truck is.

Diesel has nothing to do with anything on this thread, just that is what I bought. Do you have some issues with a diesel with a leaking headlight assembly that we should know about? Brand does not matter as I asked about warranties on trucks in general, l am not trolling trying to start the old brand war some of you so love.

[Lwiddis]

Diesel headlights on unknown makes and models are special. lol

[Cummins12V98]

What does the truck having a Diesel have to do with water in the light???

May get you better info stating what brand and model the truck is.

[4x4ord]

It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.

[S_Davis]

The one that has the most water is the high beem on the drivers side there is about 1/4" of water sitting in the bottom, there is so much moisture on the inside of the lense that it doesn't really help on the drivers side when you turn them on.

[Lwiddis]

So much for these newer plastic headlights of the last 30 years or so. Sealed beams never had that issue. Or the hazing (yellowing) of the lenses.