Shaw Satellite Coverage Changes

robatthelake wrote:
As long as You have an Internet connection You can reach Shaw Direct and Troubleshoot most problems.You can also do a Signal Refresh , and if necessary learn how to do a factory reset!

It is seldom really necessary to speak to a real person!

If the Box is actually broken then yes You are screwed!

As a post script to Crandle ....If You use Skype. .....the Number is really screwed Up!

You are correct and for years I always carried an extra receiver with me and never needed it except this last winter I forgot to take an extra one with me and yes this last winter I had a receiver go bad on me and after a lot of tech support that would not work for long we just finally gave up and used only one receiver. Even after most of the winter DW still did not enjoy watching hockey near as much as I do. This year I will have an extra one with me again. It will save a lot of discussion on what we will watch.

As long as You have an Internet connection You can reach Shaw Direct and Troubleshoot most problems.You can also do a Signal Refresh , and if necessary learn how to do a factory reset!

It is seldom really necessary to speak to a real person!

If the Box is actually broken then yes You are screwed!

As a post script to Crandle ....If You use Skype. .....the Number is really screwed Up!

crandle wrote:
Nothing should change for us who use our receivers in the USA or Mexico. They currently do not have the technology to "see" where we are so the only way they can find out is if we tell them. We could do this by a) calling for support from out of the country or b) ordering pay per view from outside the country. In either of these cases, they can see the number we are calling from.

I guess I will be in trouble although I never order pay per view but I do call for support on my US Verizon phone with my North American plan because I will NOT under any circumstances ever get another cell phone from the Canadian Cell Crooks/companies. I use this phone at our house in Calgary as well as anytime I travel. Till now it has never been a problem, so I hope it will not be in the future.

Nothing should change for us who use our receivers in the USA or Mexico. They currently do not have the technology to "see" where we are so the only way they can find out is if we tell them. We could do this by a) calling for support from out of the country or b) ordering pay per view from outside the country. In either of these cases, they can see the number we are calling from.

Bounder Lew wrote:
Here is an interesting site which describes the Shaw system and at the bottom the new satelitte implications.
http://www.global-cm.net/SD%20sat%20coverage.html

That is GREAT INFORMATION, thank you for sharing.

Disclaimer..
I dont have Shaw and have not talked to any rep!!!
However in reading this and another ongoing post my take is...

1...Your Shaw WILL continue to work on the current channels on the original satellite...

2...You can not let them know you are in the USA...

Because of #2 is probably why "some" reps are saying it will no longer work no matter what you use..they are speaking politically correct as the boss told them to

This is exactly where BELL was before their latest satellite change up..

Here is an interesting site which describes the Shaw system and at the bottom the new satelitte implications.
http://www.global-cm.net/SD%20sat%20coverage.html

And the confusion continues.
I first heard this nasty Shaw Direct rumor last Monday when a WineGard rep called the RV store I work at during the summer and told them. Later that day I called Shaw Direct and they confirmed the rumor. In fact the first rep I talked to told me that Shaw had (note the past tense) changed their foot print. We full time in our coach and we summer in southern Ontario where we get more Canadian TV then we can watch.I had already put our Shaw on a Vacation Stop for the summer. The Shaw rep explained that when we came back on in October there would be nothing to watch a few hours south of the Canada/US border. He transferred me to someone in "closure" ( I'm sure that's what he called it) who confirmed what I was told by the first rep and he helped me close my account. When I read Gadget Guy's post on Thursday I emailed Shaw to clear up the confusion but so far have not heard a word. I'm beginning to think perhaps they too are a bit confused. Either way, I look forward to their response

And another posting:

"While talking with a Customer Rep at Shaw Direct satellite to set up an appointment to Upgrade the dish with the new LNB for programming from their 3rd satellite (here in Canada) he informed me that the Home Away From Home has been cancelled.

In order to maintain a secondary service (cabin, vacation home, etc) you must designate a primary account and a secondary account. The secondary account will be billed at 50% of your monthly billing on your primary account; if you do not need the secondary account you can put on a vacation stop and bill would be $0.00 . The primary account will stay active unless you are using neither.

There was no extra billing for the HAFH up to now."

From an email I received, which may also explain the difference in statements from Shaw regarding reception in the US and Mexico.

"From our understanding (from the dealer), the reference to signal going south of Canada/USA border refers to the new satellite's signal. It uses the same frequency as the USA government. The other two satellites will continue operating as normal.

The Home Away From Home has been replaced - you can now have a second account with the same programming with a 25% discount and you can use that at your second home.

There are no plans to change the footprint of the original two satellites."