I would think twice about Grand Design Momentum. I own one it has been camped in twice. So far I have replaced all grease seals and brakes shoes. GD response was a link to LCI were I could buy new parts. Awning upgrade, Kitchen faucet replacement, Rear toy hauler ramp repair to keep it from falling off. Five new tires.Garage lights replaced. Propane tank retainers replaced. Fuel filter added to gen set. Awning light replaced. Replaced DVD/stereo system. All of this was done out of my wallet. The last straw for me was when my main (center) 15K AC went out at 25 hours of use. We where out of town with 3 guest in RV. GD was of no help. I ended up getting the only Dometic certified installer in area to replace it. Cost to me $ 900. I took the time and effort to bring old AC home. I contacted GD once we got home and offered to take it local dealer or whoever they wanted to look at it within 75 miles. That was 3 weeks ago never heard anything from them. The Grand Design Owners Forum is tightly controlled for negative comments so don't get fooled like I did.

Because we have had an awful experience with another company's customer service I'm sorry to hear about your experience. We now own a Grand Design Reflection. It is our fourth FW and we have never experienced better support/ service. That seems to be one of Grand Design's greatest assets-superb customer service! As to the Grand Design Forum- we have frequently used the forum and I've never noticed censoring. There are always new owners signing in to forum. Perhaps the seeming lack of negative comments is due to the fact that there are so many satisfied customers -but even those who have had issues with their rig have little complaint against customer service! Can't understand why that hasn't been your experience.

Wow. Your experience with your Momentum is much different than ours. We just celebrated our 1 year anniversary full-timing in our 380TH and have travelled 11,000 miles. We've had a few issues, but Grand Design responded and took care of every one. Our rig spent 1 day at a dealer and every other issue has been parts replaced by me that they shipped at their expense to wherever we were at the time.As for the Owners forum, I've been a member over a year and it is operated privately by an individual owner ourside of the company. I'm not sure why you thought anything was tightly controlled as I've seen plenty of rants from people with problems. However, in most cases when they went to the company the oeonl was resolved. Anyway, sorry you've had a bad experience and maybe tol hAve better luck with another company's product. We plan to be using ours for years to come.

Something is not right about this post. If the camper was new as suggested all or nearly all of those things were warranty items. I am not a GD owner but I know a quality piece when I see it and GD is near the top. Sounds like BS like the F-150 EB post earlier

If this is a new unit, the next trip should have been back to the selling dealer, as said before they would all be warranty items,(that should have been caught in the PDI). Would you call Ford if you had problems with your F150 or would you go to the dealer?Ken

I call BS...brand new member, first post, and not back to answer further questions. I don't own a GD either, but it appears to be a quality product. Sounds like OP didnt use much common sense when it came to warranty repairs. Most of his problems, if "actual" problems would have been taken care of by dealer or manufacturer. Possible Troll? I'll apologize if I see a long listing of repairs and cost...not buying it.Jim

Grand Design Momentum , Think Twice Before BIG Mistake

roadking59
Explorer
Sep 02, 2015
See how defensive he gets...Blah, Blah, Blah....??
offtohavasu
Explorer
Sep 02, 2015
AJ, you aren't even worth my energy anymore. You put a post up, and after someone disputes it, you go back and edit. I wouldn't give you the time of day anymore.
roadking59
Explorer
Sep 02, 2015
He doesn't own a Grand Design....He just steps in to downgrade and tries to discredit GD COMPLAINTS....He does the same thing on the GD forum....He has been there for months but doesn't own a GD.

I'm happy with my Momentum 350M, but understand those that aren't.
offtohavasu
Explorer
Sep 02, 2015
:C
NC_Hauler
Explorer
Sep 02, 2015
offtohavasu wrote:
Well that's where assuming to a fault. I don't have a dog in the race, yet. I just monitor the forums, as you said you do, and will base what 5er I go with based off of that. You're right in the fact I wouldn't go to the dealer. 9 times out of 10 they're the ones who tarnish the brand. I would not base my decision on going with or recommending the brand based off of one person.

No, at 65, I've learned not to assume....it'll come back to haunt you. Agree that the dealer can make the manufacturer look bad. Nor would I base what I'd purchase, or not purchase based on one persons reoort on the product... We good:B
offtohavasu
Explorer
Sep 02, 2015
Well that's where assuming to a fault. I don't have a dog in the race, yet. I just monitor the forums, as you said you do, and will base what 5er I go with based off of that. You're right in the fact I wouldn't go to the dealer. 9 times out of 10 they're the ones who tarnish the brand. I would not base my decision on going with or recommending the brand based off of one person.
NC_Hauler
Explorer
Sep 02, 2015
offtohavasu wrote:
Except one, it's not a GD owned forum. Additionally, you're going of hear say from him.

And if you base your decision on one person's experience vs. several others, then so be it.

And don't think if you're going with another manufacturer that you still won't get bad service from the dealer. Remember, if you buy from Acme RV, and whether you buy a Jayco, GD, or Keystone from them, it's still the same service center.

Been rv'ing for 40 years plus, you've told me nothing I didn't know already....
it's not "hear-say" when it's coming from the witness (OP):R....I'd never buy from that dealer....just because...OP should have done a better job of using his warranty,,,that's on him...I base my purchases on my own personal research and glean from there....Your'e brand loyal to a fault...nothing wrong with that, but some RV's on occasion will be manufactured badly..QC in the RV industry isn't what one could call, stellar.

You must not be real proud of what 5er you own or what you tow it with, you show nothing in your profile:h
offtohavasu
Explorer
Sep 02, 2015
Except one, it's not a GD owned forum. Additionally, you're going of hear say from him.

And if you base your decision on one person's experience vs. several others, then so be it.

And don't think if you're going with another manufacturer that you still won't get bad service from the dealer. Remember, if you buy from Acme RV, and whether you buy a Jayco, GD, or Keystone from them, it's still the same service center.
NC_Hauler
Explorer
Sep 02, 2015
MrHavasu wrote:
Sorry to hear about how they treated you before and after. Telling you your on your own now, what a crock of bs. And for those who think and those who say, Manufactures sites are not controlled or biased are also full of it. We were not born yesterday, I have seen what this guy has gone thru over and over again on single brand only sites.

Agree 100%
NC_Hauler
Explorer
Sep 02, 2015
offtohavasu wrote:
One thing I have to disagree with Scott about is the "Grand Design" cheerleaders. You can call it what you want, but those are people who are genuinely happy with their trailer and their service.

Additionally, you can go through the site and see there are owners who complain about certain issues, however, it's done tactfully.

Scott brought a great deal of information to the site, there's no two ways about it. He has a great deal of knowledge in the "RV world"

I think the issue came up with how the posts were done. Yes, he had some failures of equipment, but some of the faults were do to a failure to follow through on his purchase. The example I remember, and we discussed on the forum, was he assumed the awning was adjustable because other manufacturers offer it. That's like me assuming my Chevy comes with Microsoft Sync because it's offered by Ford.

From there, it seemed the continually bashing began. He'd answer a question, "Yeah you need to replace the bolt. BTW Grand Design is a piece of ****."

We all understand frustrations, we get it when one is not happy. But once that has been voiced, there's no need to beat a dead horse. We get it, you're not happy with your purchase, but that's no reason to beat up people because they're happy with their's.

Guess it depends on how much money one paid for the unit and what appears to be, little to no support from his dealer and what also appears from all I read, ZERO customer relations from GD. If I'm wrong, then sorry. Untill proven differently from OPs story, no way could I recommend a GD 5er......and before I purchased the Jayco, GD is one I looked at.

I'd bash too and keep it up just due to all the stress and frustration of the situation,,,,,guess you'd have to walk a mile in the OPs shoes before you would understand his ranting,,,,,,you yourself have gone on and on about his ranting....you DONT have to read his post...block him and be done with it....he got kicked off the GD forum, so you can take solace in that and be happy once again....

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