Lippert components ???

Anyone know email address for lippert?
I sent them a message: Delivery to the following recipient failed permanently:

warranty@lci.com

Love this company:M

dougrainer wrote:
Lippert Frames are built to the OEM engineering specs. NOT LCI specs. LCI just takes the specs from the manufacturer and builds the frame. So, any frame problems (not bad welds but weight or design) fall back on the Manufacturer of the RV, not LCI. Doug

This is BULL DUNG!! The manufacturer of any product is responsible for the quality of that product REGARDLESS of what the specs are. The quality of the construction is always the responsibility of the company bulding it.

Steve

My biggest complaint with Lippert is lack of taking care of their bad work and service. I will not go into it, but will do my best to avoid Lippert anything. Current 5th (Cameo), has in house frame. Now Lifestyle uses that same frame and builds them in house. I try to avoid trouble products.

I had a Sealed Bearing issue with LIPPERT and they said sorry we cant offer you any parts to fix our axle but WE sure can sell you another complete axle that who knows if they have parts for in the future. SURE SIGN ME UP!!!!!!!!!!!!!!! NO THANKS LIPPERT

I've always had Lippert - some with issues, the later ones without. As a consumer, the fix should be handled between the RV manufacturer and Lippert and it should be transparent to you. However, if you ever have to deal direct with Lippert, you feel like you need to take a shower when you are done sometimes :(

Weren't the majority of Lippert frame issues having to do with the poor welds. IIRC Lippert is now hiring certified welders. IIRC they did so about 2 years ago or so. That seems to be about when the frame issues ceased. I haven't read about bad frames on newer 5'ers in any newer 5'ers.

tim and amy wrote:
I think a lot of people on here drag up old issues and just hang on. They tend to forget that as technology has come into play, companies like LCI has changed and advanced with it. LCI uses Solid Works 3D now to design all the components they make.
This allows them to also perform stress test analysis as well as Material Science studies on various metals or welded joints.

Any company can design a flawed product, but when that company learns from their mistakes and fixes the issues. That says something. You also have to remember, depending on your attitude, and the person you talk to, it makes all the difference in the world.

Tim & amy,
My attitude was good and I kept my cool! After dealing with them my attitude has definitely changed.
Hope this does not happen to you so you have to deal with them.

I think a lot of people on here drag up old issues and just hang on. They tend to forget that as technology has come into play, companies like LCI has changed and advanced with it. LCI uses Solid Works 3D now to design all the components they make.
This allows them to also perform stress test analysis as well as Material Science studies on various metals or welded joints.

Any company can design a flawed product, but when that company learns from their mistakes and fixes the issues. That says something. You also have to remember, depending on your attitude, and the person you talk to, it makes all the difference in the world.

We have a 43 foot rv built on a Lippert frame. I have not had any major issues. I do have a few zirk fittings on the axles I am having trouble getting grease into them. I will have them replaced at the end of the rving season.

willutfid wrote:
You mention "over ten years" - perhaps that's the key - their customer service may not be what it once was???. All I can say is I haven't seen worse customer service from a company ever (that includes the likes of Direct TV, and a number of large banks and insurance companies).

Maybe they flip coins - and you got heads, while I got tails.

My most recent experience with Lippert was mid 2011, so 3 years ago. For more recent input, June 2014 issue of TL, check out page 9, 'Special Thanks'.