In my other thread demonstrated how I usually learn my lessons, THE HARD WAY.When it comes to warranty issues, I now know that there is no such thing as the one year warranty that salesmen brag about; the manufacturers of RVs don't warrant any sub-components that they install in their RVs - the makers of the sub-components are your only and best source for warranty reinbursement.The sales and service companies won't tell you the whole story either; in my case the service department would rather the customer pay their $125/hr for time to repair which is more than they would get doing the repair under the rules of a sub-component manufacturer, AND full marked up prices for parts which they are not allowed to do under warranty rules of a sub-component manufacturer. In other words they get less money if they help you find the right person to approve your repair under warranty.New to all this, I pitched a fit and raised my BP for nothing when I should have....put your warranty issue or part failure problem here or on another RV forum FIRST! Likely as not, a more experienced RVer has had your experience and can steer you in the right direction BEFORE you go off the deep in.Take it from this old nasal radiator (Naval Aviator), this is the place to start when you have a problem! Thanks to all those who lend us new guys a hand in learning the best way to care and feed an RV.

I've used the manufacturer's warranty a few times within this first year, no problems or arguments from the selling dealer.Maybe it is just your dealer.....

I hate dealers and warranty's and sales persons. They only want the sale. I am very handy and choose to buy everything used and just fix what needs fixing. My Neighbor bought brand new Dodge Sprinter truck for his business and paid thousands for extended warranty. I tease him that he has a parking spot with his name on it now from all the downtime and repairs on that truck. I believe the warranty is only as good as the truck and dealer and no more

That's why we deal straight with the manufacturer. We just had the little motor in the fireplace that runs the "flame" go out. It is 13 months old...the fireplace manufacturer ran me all over since the couldn't sell direct. One of their dealers want $95 for a $3 motor.Called Heartland, who BTW answers the phone on the first ring...told them the situation and they are obtaining the motor directly from the manufacturer and shipping to me free of charge!

We had no problems what so ever with warranty issues during the first year of ownership on both of our Montana's. We also had good success with repairs after the warranty period at no cost to us.We had no problems with our extended warranties on repairs as long as we complied with the terms of the warranty.Most of our repairs both in the manufacturers warranty and out side of the manufacturers were done by the Keystone service center or a repair facilities in the Goshen, Elkhart area since we are fairly nearby those facilities. Our selling dealer was good as was a mobile repair service here in Florida.We have just not had a bad warranty experience....... yet...

I guess it really comes down to how a manufacturer sees customer service. So will ignore you, others will do what ever it takes to keep a satisfied customer. Sounds like you have a formers product.

Warranty Issues and denials | Good Sam Community

PA12DRVR
Explorer
Jan 24, 2014
Well, one can learn to use this forum, but I'd also advise reading the paperwork. In the two Keystone products that I purchased, there were clear exclusions of the appliances from the Keystone warranty.

That being said, Keystone was also good about facilitating a resolution. A lot does also depend on the dealer.
soren
Explorer
Jan 24, 2014
I can't stress enough that the dealer is the deal maker in a lot of this.

We owned a Sunnybrook, built Prior to the Winnebago takeover. It had severe leakage due to a manufacturing error at the roof edge. Sunnybrook's person in charge of the situation was an absolute scumbag. He went so far as to question if the rig was stolen, since they had no record of it, and accused me of attempting to claim accident damage as a warranty issue, since the screws show in the pics. I sent were "not the kind they use while building the unit", which was also total Bull.

I contacted the owner of the very large dealer who sold the unit. He called the CEO of Sunnybrook, and basically said, "stop this garbage now, or you will regret it". The following week my unit was picked up in PA, shipped to In, and repaired, and inspected with a fine tooth comb. The water heater was replaced, a kitchen window was replaced, several upgrades were added, and it was returned to our house a few weeks later. Had the dealer not stepped in, the situation was not only pretty bleak, but getting worse with each conversation I had with the factory's lying SOB.
Old-Biscuit
Explorer III
Jan 24, 2014
'jetjocka7'

Yes....warranty issues can be very frustrating and more so when it comes to RVs.

The various components that make up an RV do have their own warranty/duration/limits BUT the mfg. supplies the overall coverage and should handle all issues within their warranty time frame (which is typically less time than the components) and the 'dealer' is the one that should be handling the middleman contact, authorization, repairs etc.

CW let you down, Keystone let you down and therefore YOU have to grab the horns and get the repairs done and contact the component mfg. to deal with their warranty procedures. Shouldn't have been that way.
Like I said......CW was the first failure in the process. As your dealer they should have handled the warranty issues...period.
Oaklevel
Explorer
Jan 25, 2014
2008Wildcat wrote:
I've used the manufacturer's warranty a few times within this first year, no problems or arguments from the selling dealer.

Maybe it is just your dealer.....

x2
skipnchar
Explorer
Jan 25, 2014
My last two travel trailers have needed only a single warranty repair which was don't on the road in Texas. They were very happy to handle the repair on my thettford toilet and save me the $40.00 it would have cost had I not still been within the two year warranty period.
Good luck / Skip
laknox
Nomad
Jan 25, 2014
As I said in the other thread, CW is the one common entity that let jetjock down. They =should= have explained the warranty situation, very clearly, during the sales process, THEN CW didn't contact the WG mfr for warranty, but contacted Keystone who, of course, denied the claim. Marcus Lemonis? Are you reading this?

Lyle
MrVan
Explorer
Jan 25, 2014
There is no such thing as a good warranty repair experience.
soren
Explorer
Jan 26, 2014
MrVan wrote:
There is no such thing as a good warranty repair experience.

Oddly enough, I have had several, and I doubt I'm alone.
goducks10
Explorer
Jan 26, 2014
I suggest finding a manufacturer that will warrant your RV thru any dealer or repair facility. If you have to rely on your purchasing dealer then what happens when you're on the road? Or what if you buy from a dealer out of town/state? Finding a manufacturer that will be flexible for warranty repairs is the best way IMO. It ultimately comes down to the manufacturer anyway.
richfaa
Explorer
Jan 26, 2014
These post are educational at least they should be. It is a fact that during the manufacturers warranty period ALL warranty issues are done by the manufacturer Via a dealer or otherwise. It is also a fact that better results are achieved by dealing directly with the manufacturer as they have more influence with your dealer than we do. We call the manufacturer first then they clear the way to the dealer.

After the manufacturers warranty period many of the vendor items have a longer warranty period and we should deal with them direct. In fact I have dealt with the vendor direct during the manufacturers warranty period with better and quicker results.

These are RV's and a entirely different world than our trucks and cars in terms or warranty issues.

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