darsben wrote:
van3b wrote:
Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however.
Thank you,
Van
Please respond to the GS rep. It is the only way things will change for us. GSRA outside service providers not their own in house people. If the cannot find someone to come at certain times it COULD BE that GSRA does not want to pay the providers enough money.
If that is the case then the more GSRA gets push back from customers the more likely they are to change. If you go away you are just another guy not renewing, if you make them work before you leave you just may impart some knowledge to them that makes it better for the rest of us.
I would also urge the OP to definitely followup with the offer of assistance, While what is done cannot be undone at least you might get a partial refund.
