PastorCharlie wrote:
"a partial refund."
A partial refund is a reward to the service provider not the customer. A double or triple refund will be a punitive action to insure that it does not happen again.
Firing those employee that keep failing to send help will be a corrective action.
But the problem is at the top and the employees are probabl folowing procedures. I can fully see a procedure in place that might say. The CSR is authorized to dispatch a service provided the cost does not exceed $_______. all services over that amount must be approved by ________.
So the CSR has his hands tied.
