PastorCharlie wrote:
"a partial refund."
A partial refund is a reward to the service provider not the customer. A double or triple refund will be a punitive action to insure that it does not happen again.
Firing those employee that keep failing to send help will be a corrective action.
Half a loaf is better than none. A partial refund is just that, a compromise, it's what the world works on. It is not meant to decide who is right or wrong. Keep focused on what the goal is: do you just want vindication? Or maybe some of your money back?
It's hard to spend vindication.
