PastorCharlie wrote:
4X4Dodger wrote:
PastorCharlie wrote:
"a partial refund."
A partial refund is a reward to the service provider not the customer. A double or triple refund will be a punitive action to insure that it does not happen again.
Firing those employee that keep failing to send help will be a corrective action.
Half a loaf is better than none. A partial refund is just that, a compromise, it's what the world works on. It is not meant to decide who is right or wrong. Keep focused on what the goal is: do you just want vindication? Or maybe some of your money back?
It's hard to spend vindication.
As long as customers are willing to settle for a half a loaf they should not expect to get the whole loaf for which they paid and contracted.
So tell me are you going to fire the person on the phone? Why? If it is the Tow company that refuses what can she/he do? Is that what you base the service center persons job on?
Are you going to strike off the tow company? And further limit your choices in the future? for other customers? That would be smart.
Even a triple refund in economic terms would be a drop of blood in a pail of milk to GSE, in other words no true incentive at all.
So given the facts that we do know: that the customer is at the renewal point and has ONE problem in a year. How much of the Road Service contract fee would YOU return?
We do not know all the facts of this situation. We do not know WHO failed (if anyone).
The fact is that there is a problem at GSRSA for sure. But the OP simply said he would not renew. I simply added that he should at least pursue, AT MINIMUM a partial refund.
If you had read any of my previous posts about issues at GSC or GSRSA you would know that I am no apologist for the company. But I do believe in fairness. Both to the company AND the customer. I also strongly believe that people should stand up for their consumer rights. But it has to be done in smart and effective ways. (Not just Ranting)
