I have read your previous posts.
I have not suggested that it be done in a LESS THAN "smart and effective ways."
The contract between the customer and GSERS does not specify that fulfillment of the contract depends upon a third company with which they may contract. The GSERS contract is between GSERS and their customer and their customers have every reason to expect full service for which they contracted and paid in advance. AND I am convinced that GSERS will do what they contracted to do, in the event of a failure of an employee or some third party with which they may contract to provide the service they will make it good to their customer. I understand all humans will and do make mistakes. I probably will make one myself although I do not expect too.
That has been my experience with GSERS....twice....and although they could not undo the mistake they did make proper compensation. Even in baseball we do not consider one out until the third strike.
BUT all said and done that does not mean a customer should settle for half-a-loaf when they have already paid for the whole loaf....few if any businesses would strive to improve it that was the attitude of those with whom they did businesses.
