We travel all around the country in our 2013 Thor Ace from Camping World. We bought the extended warranty with the assurance that if we had any problems when traveling we could go to any Camping World and they would repair it with no hassle. What a lie? Each time we have a needed repair whether small or large we are always told we can not be fit in. Even if we call ahead to a Camping World that we will be in two weeks later,still no appointments. What good is it to have a warranty that is not honored at the time that you need it? We can't wait until we get home months later to get emergency repairs done. We have even been told by the Camping World of Dallas that they don't do warranty work when it is clearly stated on their website that they do. What ever happened to valuing you customers? We were considering an upgrade from another Camping World but this lack of customer service will make us go elsewhere.

Welcome to Camping World Reality!!Life is a Do-it-Yourself Project!!!

just 1 more horror story abt this outfit,,i still don't understand why u have to go to a CEO to get things right, ever sence he took over seems like has gone dn hill in all respects CW, GCRE ,warranty,extended, even the Rally (they cant even get spell ck to run on this grp)

Maybe the CEO / THE PROFIT needs to do an episode on his own business.

abc40kids wrote:Maybe the CEO / THE PROFIT needs to do an episode on his own business.Better yet..Undercover Boss.Well not really cause that's a bogus program....."Hi, I'm Tony and this camera crew is just following me around for the day while I act like I am a 'new guy'"AS to your question......"Camping World..Do they Value Customers?"NO.We have been in several CW's across the US and they ALL had similar customer service issues.Lack of training, no interest shown by employees, lack of attention to customers etc.I can walk into a Home Depot/Lowes (big stores) and ask an employee "where is such and such" They can direct me to the aisle, how far down the aisle and if it's top/middle/bottom section right/left side.Ask a CW employee (when you can get their attention)...."I'm not sure---Fred do you know?" "Think it's over there if we have it"Meanwhile they go back to their gossip session.

There service and there sales are both worthless. They seem to only care about making a sale any type of sale, that is there only motivation.

Camping World..Do they Value Customers? | Good Sam Community

18 Replies

abc40kids
Explorer
Aug 14, 2014
sljkansas wrote:
I think the problem with CW sales staff is they don't have any knowledge of what they sell, or their clientele. It's really ashame that they offer service but don't have the staff to make it work up to the potencial it could be.

There is away to fix it, but you would have to train the current staff or hire people that understand your business. You would think a CEO would unstand this concept.

I think your correct, Camping World customers are pretty passionate about their hobby / way of life and the staff needs to understand that or at least act like they understand! This goes beyond cw into the local rv dealer.... Two visits to the same dealer with the same sales guy and he was nice but terrible. I knew more about the 5ers we were looking at than he did.

Me personally, I've never had a bad experience yet at cw but rarely go because the one near me was shut down when they started selling rv's. They were renting from a local dealer.
bob34787
Explorer
Aug 12, 2014
2-MTnesters wrote:
My Extended warranty states I can take to any rv repair facility and have the work performed and pay my $100 deductible provided the work is covered under my particular service plan. If I use Camping World service center I only pay $50 deductible. Tim

I see, I was under the wrong impression based on a previous post.
Bird_Freak
Explorer II
Aug 12, 2014
Buy from a independent dealer and have your work on the road done by a mobile tech. Most do warranty work and are better than a CW tech.
2-MTnesters
Explorer
Aug 12, 2014
My Extended warranty states I can take to any rv repair facility and have the work performed and pay my $100 deductible provided the work is covered under my particular service plan. If I use Camping World service center I only pay $50 deductible. Tim
bob34787
Explorer
Aug 12, 2014
I thought it states in the warranty that you must return to the point of purchase for warranty work, if not than biggyniner in a previous post stated that's why he wanted to cancel his ESP.
sljkansas
Explorer
Aug 12, 2014
I think the problem with CW sales staff is they don't have any knowledge of what they sell, or their clientele. It's really ashame that they offer service but don't have the staff to make it work up to the potencial it could be.

There is away to fix it, but you would have to train the current staff or hire people that understand your business. You would think a CEO would unstand this concept.
JEBar
Explorer
Aug 12, 2014
thegrunt wrote:
We travel all around the country in our 2013 Thor Ace from Camping World. We bought the extended warranty with the assurance that if we had any problems when traveling we could go to any Camping World and they would repair it with no hassle. What a lie?

you aren't required to have the work done at a CW .... you can have the work performed at a repair facility that is willing to jump through the roadblocks that the extended service folks will throw at them .... we had their coverage for about 10 years and always had the work done at the dealership where we purchased the camper .... we dropped their coverage when the dealership reached the point that they were no longer willing to put up with hassle of working with GoodSam's people

Jim
BuckBarker
Explorer
Aug 12, 2014
It's a lot easier to keep a customer than to win one back!
Class_A_DP_1
Explorer
Aug 12, 2014
For a little while longer, it's a great place to see items before you buy them on the net cheaper.
Ranger_Smith
Explorer
Aug 12, 2014
I don't do CW anymore. Wife likes to go in there and look around once in a while but that is it.