Extended warranty problems @ camping world

Hello 1ofmany,

Thank you for your time, I apologize for the experience you have had with the Good Sam Extended service program. Please send a private message with your contact number and your policy number and I will look into this.

Thank you,
Ella
Good Sam Care Team

When I purchased my coach, I decided to put 2,500 in a seperate bank account each year to dip into for repairs. 6 years later, I have 8,700 in the bank.

Midnightsadie- there is nothing more to it. I mainly use the RV to winter in florida. otherwise it sits in storage. Unfortunately i told Camping World that. I called and emailed them at least once or twice a month checking on it. Every time I got a status update that parts were on order or they were trying to diagnose an issue and working their way thru the list. I knew its their busy time as most people want to use there RV in thesummer so I ASSUMED i was on a back burner as i didn't really need it till winter.

AmericaVette- It appeared they were covered as the issues for the most part were called out in the extended warranty under "covered". I was also told at one point that most of the issues were covered hence they started repairing all the items.

Sorta like an HSA for RV account.. cool.. couple more years you have enough to buy a nice year old unit for cash, or just keep the one you have and camp like a millionair :)

rdmike wrote:
When I purchased my coach, I decided to put 2,500 in a seperate bank account each year to dip into for repairs. 6 years later, I have 8,700 in the bank.

Update: Well finally got progress albeit very painful to achieve and certainly not like the sales pitch you get for the extended warranty- that it would make RV repair "easy" and "just about everything covered".

I had:
-Called the dealership General Manager- no call back
-Called/ opened a case with Camping World corporate customer service- no callback
- despite contacting Camping world via this forum and being asked for my contact info- no contact.
- emailed marco@campingworld.com (CEO email in all the stores to contact with issues/ feedback)- no contact.

initially No callback from the service manager; he never answered his cell or office phone or returned my calls. I was always routed back the the Service Writer who said he was busy or on the road.

Last Friday completely frustrated I called the dealership and asked for ANY manager that I could at least talk to to get some direction as I could not get above a service writer for communications.

I was put into the Finance Managers voicemail.(The finance office sells you the extended warranty). Amazingly that night Linda (Finance Manager) calls me back, listens to my story and tells me she will check into it and get back to me. WOW - She calls me back Monday and tells me I should be receiving a call soon...
A few hours later Ryan the service manager(FINALLY) calls me. Ryan tells me he is willing to let me pick up my RV if I:
-I pay for any costs they feel would not be covered by the warranty.
-I will submit the paper work to the Extended Warranty company (Assurance) on his behalf for what they should cover.
-If Assurance reviews it and decides to pay for any or all of the things that they should cover would I promise to reimburse him- otherwise he will have to absorb the cost of the repairs that should be covered under the warranty.

No apology: no "hey we screwed up and didn't do what we should have" no "sorry I didn't communicate with you, return your calls or attempt to help you". All he said was the Insurance company is a different company and he has no control over what they do- even though his people never got approval first knowing that they had to..

From what i can tell the Finance Manager is the one that figured out how to get this moving.

I picked up my RV yesterday. Battery dead (I had to use a jump pack to get it working) AND one issue was not fixed- they "had not received the part yet" - supposedly on order for over two months-and since I was taking the RV I would have to pay the $129 diagnostic fee for that issue. If I return when they have the part and the insurance company will cover it I will be reimbursed the $129. oh and since i am taking the RV - if I return for that repair - I will have to pay another $50 deductible.

And the cost for my issues (not covered by the warranty)?
-wheel bearing packing
- battery load test
-Washer/dryer combo fault (caused by lint inside the unit- I had cleaned the external vent and hose but was told you have to disconnect the hose and vacuum inside the back of the unit. Charged for 4.5 hours labor- over $550. The unit new cost $1000.

My total cost for the above issues- $2000 (including several hundreds of dollars for parts shipping....one part(covered by the warranty) alone was $165 shipping- the part- a mini refrigerator cost $89 at Walmart)


*** additional note- the original quote i was given $4000 for everything turned into $7000.


And still - no one calls to discuss the quality of service....

Enjoy your Camping World experience.

Hello lvnlg,

Thank you for the update, I apologize for the expereince you have had. I have forwarded your concerns to the proper team for review and follow up.

Thank you,
Ella
Good Sam Care Team

lvnlg wrote:
Update: Well finally got progress albeit very painful to achieve and certainly not like the sales pitch you get for the extended warranty- that it would make RV repair "easy" and "just about everything covered".

I had:
-Called the dealership General Manager- no call back
-Called/ opened a case with Camping World corporate customer service- no callback
- despite contacting Camping world via this forum and being asked for my contact info- no contact.
- emailed marco@campingworld.com (CEO email in all the stores to contact with issues/ feedback)- no contact.

initially No callback from the service manager; he never answered his cell or office phone or returned my calls. I was always routed back the the Service Writer who said he was busy or on the road.

Last Friday completely frustrated I called the dealership and asked for ANY manager that I could at least talk to to get some direction as I could not get above a service writer for communications.

I was put into the Finance Managers voicemail.(The finance office sells you the extended warranty). Amazingly that night Linda (Finance Manager) calls me back, listens to my story and tells me she will check into it and get back to me. WOW - She calls me back Monday and tells me I should be receiving a call soon...
A few hours later Ryan the service manager(FINALLY) calls me. Ryan tells me he is willing to let me pick up my RV if I:
-I pay for any costs they feel would not be covered by the warranty.
-I will submit the paper work to the Extended Warranty company (Assurance) on his behalf for what they should cover.
-If Assurance reviews it and decides to pay for any or all of the things that they should cover would I promise to reimburse him- otherwise he will have to absorb the cost of the repairs that should be covered under the warranty.

No apology: no "hey we screwed up and didn't do what we should have" no "sorry I didn't communicate with you, return your calls or attempt to help you". All he said was the Insurance company is a different company and he has no control over what they do- even though his people never got approval first knowing that they had to..

From what i can tell the Finance Manager is the one that figured out how to get this moving.

I picked up my RV yesterday. Battery dead (I had to use a jump pack to get it working) AND one issue was not fixed- they "had not received the part yet" - supposedly on order for over two months-and since I was taking the RV I would have to pay the $129 diagnostic fee for that issue. If I return when they have the part and the insurance company will cover it I will be reimbursed the $129. oh and since i am taking the RV - if I return for that repair - I will have to pay another $50 deductible.

And the cost for my issues (not covered by the warranty)?
-wheel bearing packing
- battery load test
-Washer/dryer combo fault (caused by lint inside the unit- I had cleaned the external vent and hose but was told you have to disconnect the hose and vacuum inside the back of the unit. Charged for 4.5 hours labor- over $550. The unit new cost $1000.

My total cost for the above issues- $2000 (including several hundreds of dollars for parts shipping....one part(covered by the warranty) alone was $165 shipping- the part- a mini refrigerator cost $89 at Walmart)


*** additional note- the original quote i was given $4000 for everything turned into $7000.


And still - no one calls to discuss the quality of service....

Enjoy your Camping World experience.

Looks like another location that needs house cleaning done. Such a shame they have to be so crooked

The never ending story of the Camping World experience...

So folks where we left off on 12/21/16- After 9 months, one issue remained: and we were "Awaiting parts due in right after Christmas break".

From my 12/21/16 post->
"AND one issue was not fixed- they "had not received the parts yet" - supposedly on order for over two months-and since I was taking the RV I would have to pay the $129 diagnostic fee for that issue. If I return when they have the parts and the insurance company will cover it I will be reimbursed the $129. oh and since i am taking the RV - if I return for that repair - I will have to pay another $50 deductible."

Where we are now->
Well I called a week ago (1/27/17) and was told they had to check on the parts and would call me right back. Over a week goes by - no call.

I called today(2/7/17) and was told the parts should be in in about two weeks.....so we are going to be at 4 months for a 2013 Dutchmen Toyhauler auxiliary fuel pump and control panel....

And the best part? NO contact from Camping World Management regarding how poorly this went. Can they possibly believe i would purchase another 80 Thousand dollar RV from them or say a single good word about them? I am truly baffled.....

Hello lvnlg,

I apologize for the continuing delays you are experiencing.
I have updated your case and forwarded it to the proper team for follow up.

Thank you,
Ella
Good Sam Care Team