I've been a AAA w/RV coverage guy for many years but now that I have a Class C MH I thought it a good idea to go with GS for all their perceived benefits. Boy was I mistaken! My class C has a broken brake line and that's something I don't work on so I arranged with an independent RV-specific repair shop to put in new lines. I called GS for a tow and was told "no". They claimed that since my MH was in the parking lot of a truck repair company that they would refuse to tow. I replied that the truck repair company wanted $1000 more than the RV shop and that the truck repair had a 2 week wait while the RV shop had an opening in three days. None of this mattered to the GS dispatcher or the customer service supervisor. I've never seen a more absurd or anti-customer policy before. I told the CSR supervisor to cancel my membership as I'd be sticking with AAA.I pulled out my AAA card and they are now towing the MH without making any such second guess or looking for a reason to deny.

MrEven,Thank you for contacting Good Sam and providing your feedback. Please send a private message with your Good Sam Roadside membership number and a phone number so we can look into this for you.Thanks,StacyGood Sam Care Team

Mr EvenI am sorry you had a problem BUT the action is within their terms of service.GSRA promises to tow you to the nearest shop, ready, willing and able to do the job.You were there already.BTW good luck with AAA in the NYC area. They do not have RV towing packages. You may be left on your own

darsben1 wrote:Mr EvenI am sorry you had a problem BUT the action is within their terms of service.GSRA promises to tow you to the nearest shop, ready, willing and able to do the job.You were there already.BTW good luck with AAA in the NYC area. They do not have RV towing packages. You may be left on your ownWell, I think the OP has a valid point here. The shop he was at was not "ready" to do the job, and would not be "ready" for 2 weeks.

Seems like GS did what it said they would do. Be more careful reading your terms of service.

I guess they all have their rules but AAA did what you expected from GSRA. Glad you were able to get one of the services you paid for to actually perform their end of the bargain. The closest is not always the ideal solution, they could of at least split the difference or covered a portion of the tow up to the nearest location. It's your money and you definitely don't need to pay for duplicate services, particularly if one has fallen short of what the other provides.

Fired GS within 1 month of becoming a member | Good Sam Community

33 Replies

Good_Sam_Care_T
Explorer II
May 22, 2017
Hello,

I am going to close this topic due to lack of activity. Thank you for your time and participating. Feel free to open a new thread on this topic in the future.

Thanks,
Stacy
Good Sam Care Team
darsben1
Explorer
May 19, 2017
They have always come through for me. However I did read the contract and understand my rights and OBLIGATIONS.
Maybe others should do the same
cyntdon2010
Explorer
May 19, 2017
Drop them like its Hot, They want your money but don't want you to use it.
Good_Sam_Care_T
Explorer II
May 19, 2017
missnmountains,

Thank you for contacting Good Sam and I am sorry to hear about your experience. Please send a private message with your phone number and your Good Sam Roadside membership number so I can look into this for you.

Thanks,
Stacy
Good Sam Care Team
stickdog
Explorer
May 19, 2017
darsben1 wrote:
Mr Even
I am sorry you had a problem BUT the action is within their terms of service.
GSRA promises to tow you to the nearest shop, ready, willing and able to do the job.
You were there already.
BTW good luck with AAA in the NYC area. They do not have RV towing packages. You may be left on your own

We had compleat electric failure last DEC 23 on I23 just south of Murfreesboro GS had us a tow within an hour I wanted it taken to Ford Dealer not the closest repair shop. Cost us $3 and change for the added mileage.
delwhjr
Explorer
May 19, 2017
MrEven wrote:
delwhjr wrote:
MrEven wrote:
delwhjr wrote:
What troubles me here is that this wasn't a break down. According to the posts by OP in another area of this forum( do it yourself topic), this vehicle was purchased in an as-is condition and he even posted a you-tube video showing its deplorable condition and was asking for help to restore it. Maybe GS saw these posts and refused to tow a wreck to help in the restore process.

One of the brake lines was cracked open from rust (like that when I got it) and I want a professional mechanic to fix that. If that doesn't qualify as a legitimate need for roadside assistance/tow (can go, cant stop) then I'm don't know what does.

Per your own post "like that when I got it", Roadside Assistance is for helping people when a legitimate breakdown occurs during use; not to help restore a wreck.

I didn't know you are the final authority on tow and roadside assistance policies. I'll be sure to ask you for approval in the future.

Don't have to be an authority to recognize your little scam. You bought a wreck then bought roadside assistance for towing. You then decide to have a shop do some of the work and don't like their terms. You want the roadside company to pay your tow to help you fix up your wreck. They refused and you throw a tantrum because you got caught.
Hondavalk
Explorer II
May 19, 2017
Lantley wrote:

I have roadside assistance but I never use it locally. That's not why I have it.
I want it when , I am in the middle of nowhere out of my element.
.

Slightly off topic but in my personal experience that is where most roadside service contracts fall short. You call your provider and after an hour or so they call back and say they can't find anybody to tow you. Last time I needed a tow and had been waiting for them to try and find somebody, a park ranger came along and called a tow operator for me who was there within 15 minutes.
missnmountains
Explorer
May 19, 2017
MrEven wrote:
Just imagine for a moment if you needed your RV towed to a shop for an under warranty repair which was 1 mile or even 30 feet further down the street from the closest repair facility. I can imagine GSRA sticking with the letter of their policy and only towing you to the closest facility while not caring about your warranty.

I'm glad I learned this lesson before having the membership for years and paying into a broken company.

This is exactly what happened to us and why we will never have GSRA again. The closest shop is all they would tow to costing us thousands for the repair. We were still under warranty. Lucky our Geico insurance towed us to the warranty facility and got the repair done without cost.

Ken
Good_Sam_Care_T
Explorer II
May 19, 2017
Hello MrEven,

Thank you for providing an update.

Thank you,
Ella
Good Sam Care Team
MrEven
Explorer
May 19, 2017
I just got off the phone with a gentleman from GS who called in response to this thread. I posed the scenario of a shop 1 mile away with a 2 week wait and far more expensive vs a shop 5 miles away immediately available do to the repair under warranty. He said the customer would have to pay the difference for the tow. I told him that is very anti-customer and doesn't command my respect. The gentleman who called was very polite and heard me out but he maintained the company policy.