GMAC Underhanded Settlement

After 3 weeks of stress our claim was finally settled at 4:30. I'm not sure if this was because we let GMAC know we would be filing a complaint with the insurance commission at 5:00 today (paperwork was all filled out) or if it was due to my phone call asking to speak to the person in charge of the supervisor we had been dealing with or possibly the result of these posts. As relieved as we are to have this settled, the way it was done was underhanded. The supervisor finally returned a call after I requested to speak to her manager. She told me she had not recieved the report from the independant adjuster and wasn't sure she could reach him today. She wanted to get right off the phone so that she could call him and find out where the report was. I was told she would call back. After an hour I called the adjuster who had been great to work with. I thought she was lying which he confirmed. A short time later she returned the call saying they finally had all the paperwork and were planning to call the shop to ok the work and issue a check. Ms Holbrook did call the shop and told them she would issue a check for the repair only if they agreed to take a 500. cut in what was already a fair amount, approved by the adjuster, for the work that needed to be done. The shop agreed to take the loss so that we could get our camper fixed and returned. If we had known about this we never would have agreed to them taking any less. This company is totally unethical. If Customer Care is really interested in resolving this fairly they will contact Ms Holbrook and have her issue another check for the $500. they are trying to cheat the shop out of. The shop has no fault in this and have been very supportive. They don't deserve to take a loss. Hopefully the loss to GMAC in policies, from people who hear about this, will far exceed what they grudgingly paid on this claim.