Good Sam Club Rec Rewards Visa - AGAIN

Could anyone share with me if they are successfully downloading transactions from the Comenity website fo their Good Sam Visa into Quicken or some other type of money management software? I am trying to decide what to do. I am currently using Microsoft Money 2006 and cannot download transactions. I'm trying to decide whether to get new software or a new card? Thanks. Jamie Egan

Hi Karen,
Thank you for your time today to discuss the Rec Rewards program and how points are earned. As discussed, the way the program automatically provides 3 points per dollar is based on the merchant's classification code. This is how the merchant classifies themselves to Visa and not something that Comenity or Good Sam controls since we do not own or operate any campgrounds. If you stay at a campground that has improperly classified themselves as a merchant, we can make a manual adjustment to your points but it will not calculate them automatically. I'm working on an automated process to report "missing points" to hopefully make any adjustments easier in the future. Thank you for your continued feedback and support.

Sincerely,
Robyn Barnes

dalspot,

Thank you for your time and post. Please allow me forward your request to Robyn. Thank you again for your time and bringing this to our attention.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Anyone having more issues with the 'new' Good Sam Visa?

We recently stayed at 3 Good Sam Parks and only got 1 credit per dollar spent. Comenity apparently does not have them classified in their system properly. Have been on hold almost a half hour now while they 'look into the problem'.

VERY frustrating!

Robyn - can you help? (I'm also sending you an email)

Hi Karen,
I received your email and responded to it today. I'm out of the office attending the Good Sam Rally in Atlanta. I'll have your points corrected when I return and contact you to address your concerns.

The automatic accrual of three points per dollar on camping only works when the campground has classified themselves as a campground with the Visa network. Unfortunately, State Parks don't classify themselves as campgrounds so the points don't calculate automatically. The same thing is true with certain private campgrounds. If they don't classify themselves as a campground the system has no way of calculating the points. We can adjust the points for you manually but I realize that it's inconvenient. Unfortunately, we don't control how the campgrounds classify themselves as merchants.

I apologize for the inconvenience and will be in touch next week when I return from the Rally.

and again - in my case reported earlier - I have tried to use my rewards to buy C2C points to use for my upcoming reservation, that starts tomorrow but the credit card company told me it take 4-5 WEEKS to transfer the credits to C2C! Totally useless for anyone that prefers to not plan far into the future! Have stopped using that GS credit card!

I had the same problem when we rented a space in a Mobile Home Park that was half RV spaces. The office was combined with their Used Car Dealership in the front of the property. When I sent an email, the CSR said, Sorry, but it was how the charge was coded. 6 mos of triple points we missed out on.

dalspot,

Thank you for your time and post. I'm very sorry for all the problems. If able could you please send me your contact information via a PM. I would like to have our executive team look into this problem. I also wanted to include the reward points break-down on the benefit.

Cardmembers will earn five (5) points for every one dollar ($1.00) of Net Purchases spent on Good Sam Club related products and services made on their Account rounded to the nearest dollar. "Good Sam Club eligible purchases," are defined as products and services purchased from Good Sam Enterprises, LLC and its affiliates and partners, including but not limited to the following: Coast to Coast, Camping World, Good Sam, TL Enterprises, and NGIC. Cardmembers will earn three (3) points for every one dollar ($1.00) of Net Purchases made at any retail establishments that classify their merchant location to Visa as Campgrounds and Trailer Parks within the U.S. and Canada. For all other purchases made anywhere else Cardmembers will earn one (1) point for every one dollar ($1.00) of Net Purchases made on their Account rounded to the nearest dollar.

Thank you again for your post I look forward to helping you with this problem.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com