I have had GS for almost 10 years now and when I first got it my DW locked her keys in her car and they came right away and unlocked her door and the same thing with my oldest sons car the same year great service. Haven't needed to use them till recently when I had a blow out on my 5th wheel 30 miles from Corpus Christi on a Friday around 1:00 pm. I called them and they said they would call back with a time they could come. I waited and waited and with me by myself on the shoulder of Hwy 281there was no way I was going to try. I decided to drive to the next exit and found a tire shop on the corner and had it replaced in 15 mins. GS called back 2 hours later and said they would have someone there in 3 more hours. That is not good service at all. I told them its fixed and I would like them to paid for the service charge of $20. I have not received a check only renewal notices. Few weeks ago had flat at my office and again GS said couldn't find anyone to replace the flat. I then thought of Ram care RSA and they were there and had it replaced in the dark 30 mins later. I'm done with Good Sam and will not renew my membership. I would like to know if others are having good service from them lately. Sorry for the rant but needed to vent I guess.

My wife locked her keys in the car at the office and she called them and they told her to call Miata because that was covered when you buy a Mazda......so what did I need GS road side assistance for??

Might have had a higher visibility if posted in the Good Sam Roadside Assistance forum.FWIW, we waited over 4 hours for Coachnet to come get our truck & trailer (one tow truck each). Then my wife had to call her mother to get a ride home because the second tow truck could only take one passenger.It all worked out and it was better than having nothing.

Bob Vaughn wrote:My wife locked her keys in the car at the office and she called them and they told her to call Miata because that was covered when you buy a Mazda......so what did I need GS road side assistance for??Exactly what more people need to ask themselves. I've been looking through all the owners manuals for the yet to be built new mh. Ford provides free roadside service, but, have not heard if anyone had tried it.

So far as I'm concerned all of these ERS are at the mercy of their local contractors. They do not own any tow trucks they just contract with some local tow service. And the further you get away from civilization, something we RVers are prone to do, the worse the service will be. It's just a fact of geography

agesilaus wrote:So far as I'm concerned all of these ERS are at the mercy of their local contractors.That is partially true. Also, what the ERS pays to the local contractors dramatically controls the quality of service and response.

Good Sam RSA not so good! | Good Sam Community

20 Replies

PastorCharlie
Explorer
Feb 07, 2016
Two thumbs up for the GSERS...I have great service from them.
olfarmer
Explorer II
Feb 05, 2016
I have been very satisfied, great service. Hope I never need them again but I won't leave on an RV trip without towing insurance.
mmanske
Explorer
Feb 03, 2016
I have an update as well. Just spoke to Customer Service at GS and had a follow up call from the Corp HQ. After talking with them and explaining the situation I had, a resolution was reached and GS has made good on their commitment to make sure that I am satisfied. I have a better understanding of the way they go about calling for a tow. Maybe the day I needed a tow was just a bad day to need a tow.
GBuilders
Explorer
Feb 02, 2016
Well I have an update! A rep from GS called me this morning and wanted to ask some questions about my experience with the blow out I had. He was very polite and friendly and I told him my story and he still had some records on the phone calls. He ask me to give them another chance and offered a free year renewal and reimbursement from the service charge I paid for the tire repair. I was not expecting anything but I felt it was nice gesture on their part and I told him we would accepted his offer and give them another chance on them. Hopefully if we do have to use them the service is better. Thanks for all your thoughts.
pennysmom09
Explorer
Feb 01, 2016
I failed to mention they sent a fully equipped tire repair truck, and for a few extra bucks he repaired the tire, (pulled a screw). So we were soon complete with a good spare too.
pennysmom09
Explorer
Feb 01, 2016
Bayley wrote:
We chose to go with "Coach Net" after researching peoples experiences with "Good Sam RSA" and "Coach Net".
Not long after we joined "Coach Net", we went camping in the mountains of Idaho. While trying to unlock the trailer door, I broke the key off in the lock. I called "Coach Net" and within an hour and a half they were there and had us in the trailer, the lock fixed and a new key made.
Needless to say this one service call more than paid for our years membership.

We use CoachNet also. When we had a flat on our 5w, we suspected a slow leak and inflated it. While talking to,Coachnet I told them to meet us at the CG we were heading to which was fairly close. They were there within the hour. The Customer Service was excellent.....no run around or putting us on hold.
Good_Sam_Care_T
Explorer II
Feb 01, 2016
Hello mmanske, thank you for your time, I apologize for the experience you have had with Roadside Assistance. Please send me a private message with your contact information and I will reach out to you for additional details.
Thank you,
Ella
midnightsadie
Explorer II
Feb 01, 2016
MY insurance man tells me I don,t need rsa from any body ,call a tow truck pay the bill and he,ll send me a check,you don,t have to wait 2hours for a tow ,or a phone call.
rockhillmanor
Explorer II
Feb 01, 2016
GS CAN ONLY use repair/tow shops that have contracted with them.

The do NOT just call the closest shop. They have to locate the nearest shop they have a contract with. That is why you will hear different stories regarding calls for ERS service.

And keep in mind not all repair/tow shops carry tires in fact most do not. If you don't have a spare on board you RV the more likely you will be left on the side of the road.....just a good reason to always carry one with. :W
mmanske
Explorer
Feb 01, 2016
The rear brakes on my truck locked up so I called GS RSA. I was told they would dispatch a tow truck and to look for him in about 2 hours. WHAT???? This is my home town and they contracted a tow company that was about 30 minutes north of town. Also, they wouldn't tow it to MY mechanic without an additional charge. Only to the shop nearest to me at the time. My mechanic was about 4 more miles away. After a few choice words with the person on the phone, I told them to forget it. I called the service my mechanic uses and they were there in 45 minutes. GS can do better than that!! I haven't cancelled it yet but I will.