GS Roadside Service

I agree...the thing to remember is that GS and Coachnet don't have fleets of tow vehicles and techs waiting for your phone call. They contract out to business' in each area. There is no way that there is going to be 100 Percent success in terms of satisfaction ....from either GS or CN. What the customer that has a bad experience must do is follow up with a letter outlining the problem. If GS or CN continue to contract with a service who has repeated complaints then we (customers) have a gripe.

I'm not trying to call out anyone one on this, just making a general observation. As far as owning a business I don't think any of them are 100% perfect. I'm sure there are people who have Coach net, that has had bad service also.
I have GS roadside service but not have to use them yet.

Nice soap-box. When a person calls roadside assistance things have already gone bad, maybe even from bad to worse. Probably nothing less than instant service with a team of qualified RV technicians to get you back on the road immediately would satisfy me. So when AAA left my son at a "safe location", a small gas station without a service bay, for 3 hours and then took him to Victorville for repairs on Friday night after the dealership had closed we were not very happy. We switched to CoachNet. On our first call, on the 101 highway near Port Angeles in Washington, on a Thursday, they could not find a service technician who could help us. We now have Good Sam. Our one call for a flat tire on the car was handled "OK". Like I previously wrote, not instantaneously, but quick enough to be OK. Like I said, We now have Good Sam, and signed up on the 3 year deal...I don't expect 100%....I hope my payments are a total waste of money and I never have to use roadside assistance again.
In short, I agree with your post...GS tries.

Well, not to pop your bubble, but I, personally, have had more bad experiences with GSRS than good.

I have written about most of them, but since they continue I don't waste my time writing about them. I will when my contract (That I fulfilled by paying the required amount) expires be gone.

As a matter of fact I now carry Coach Net, just I don't have to with deal GSRS.

As to owning a business or not, it has very little to do with expecting good service.

I expect what I pay for to be there 100% of the time. GSRS isn't

Dean

I'm sitting here reading all the complaints about GS service, saying they won't ever use them again because of one thing or another. I wonder how many of these people have ever owned their own business and if they had, how many of those had 100% customer satisfaction in all they did?
No one or no company is perfect, most try to do their best. Most people know that word of mouth is the best advertisement. And yes I do understand that you are paying for a service and expect 100% from the company, but life happens. Just like you are having a problem, the company maybe having one also.
OK I will get off my soap box now.

BOUNDFL,
Well said:) Looking at the alternative, without GS service, what would you do if you had a break down:(:(:(:(