Poor GS Roadside Service

The information was received, and investigating now.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Good Sam Care Team wrote:
Hello Mr. Simons,

I am checking my e-mail and I do not see anything in my inbox for this issue. Would you please resend this information to me so that I can address this issue. I do want to be able to look into this. However again as I find no E-mail in the system if you could resend it that would make it much easier for me to look into this for you.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Information sent 11:52 am, Thursday, May 23, 2013

Hello Mr. Simons,

I am checking my e-mail and I do not see anything in my inbox for this issue. Would you please resend this information to me so that I can address this issue. I do want to be able to look into this. However again as I find no E-mail in the system if you could resend it that would make it much easier for me to look into this for you.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Good Sam Care Team wrote:
Hello Simonsrf,

Thank you for letting us know. I would like to discuss this in further detail. If you could please PM me with your membership and contact information that would be great.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Wes,
I emailed you the information you requested 12 days ago. I still have not heard back from you or anyone on your team.

All talk, lots of hype as witnessed here, and absolutely no results from anyone at ERS.


I'll take my money where it is appreciated, and where I as a customer can rely on a response especially when I am in need..
Robbie Simons

simonsrf wrote:

Last June, we had a blowout near Everett, WA on I-5. We were able to get over on the shoulder, but it was not safe. We called BAD SAM, and they informed us that there were not any tow companies with equipment big enough to replace our tire on the trailer with the spare that could be there quicker than 2 hours.

This is just outside of Seattle on the FREEWAY....NO GS Roadside service? Really?

I ended up calling Les Schwab which was about 2 miles away. They were there in 15 minutes, replaced the flat with our spare, and guided us to their store. They showed up in a pickup truck with compressor, impact wrench and assorted jacks. Les Schwab Tire Store charged $100 for the service call.....about what we pay for Bad Sam per year......decisions/decisions!

This is a bit disconcerting as we travel the I5 route through the Everett area on approximately 75% of our trips.

Everett is no podunk sized city, and the surrounding area is highly populated with many businesses, not to mention you can go an hour north or south from there and run into many more businesses.

That said, I suppose it's possible that things came together all at the right time and no GS/ERS contracted suppliers were available at the time the OP called.

So given this situation it's my understanding that should GS/ERS not be able to respond in a reasonable time-frame one can contract the services of any local business and then submit a claim for reimbursement to GS/ERS. Of course this doesn't necessarily mean your claim will be approved but there is an avenue for reimbursement, correct? Yes, I understand that 'reasonable time-frame' is subjective. Although maybe that time-frame is spelled out in the GS/ERS contract?

Thanks

I forgot to add in my post: As a RV Sales Guide I recommended Good Sam ERS to buyers, especially used units where the manufacturer did not offer a Road Service. I still recommend a service but give GS ERS as only one option.
I promised the person who contacted me about my issue after submitting to Action Line that I would always mention what happened to me when the issue came up around a campfire or on a blog. I always try to live up to my promises even when GS ERS does not.

I don't know who GS contracts with in Everrett. I also don't have GS ers I have my roadside assistance through Foremost on my insurance policy. When I had a blowout on I 5 just past the first exit for Everatt I asked them to Les Schaub as that who I had do all my tire work. They came right out and changed my tire. Foremost was just going to try to find someone and they didn't care who. I just wish Les was nationwide.
Ron

Good Sam Charter Life Member. Many years with GS ERS and praised ERS whenever I had the chance. In 2009 I had a problem and submitted a request to Highways Action Line and eventually received a phone call from ERS trying to convince me I was unreasonable. The story as submitted to Action Line is recorded below.


I was returning from work camping job in Yellowstone NP when I had a tire going flat on I 80 in Wyoming. We were at a rest area and had poor cell service so it took a couple of calls to get the info I am sharing now. The person I talked with tried to sell me 2 new tires. I told him I needed the spare put on and possibly some air in the spare. I was told they would not bring air out (I did not believe this because all service trucks I have seen on the interstate have compressors). Again, wanted me to buy a tire (Good Year Marathon). I explained that my 5th wheel came with those tires and only lasted about 2 1/2 years and the replacements had been on about 5 years and I did not want the Good Year product. I was told it would be about 3 hours before someone could be out.

The next morning I looked for a tire store but did not find the one which directions were given so we continued on hoping to make it to a larger town in Nebraska to have the nail hole repaired in the tire. The Marathon exploded about 30 miles from N. Platte, NE and again we had to call Good Sam ERS. I agreed this time to take a Marathon tire thru Good Sam because I was told they had special deal with Good Year for the amount of $238.12. When the technician came he agreed to repair the tire with the nail, also. When it was aired up, I noticed that there was some separation of the tread on the edge possibly from traveling when the tire was losing air. I followed the technician back to the tire store and agreed to purchase another Marathon because it was the only trailer tire they kept in stock. They did some additional work putting the two new tires on my aluminum wheels and the other rear tire on the steel wheel (spare) and imagine my suprise when the total charge was only $126.62. $111.50 less than the Good Sam ERS for the other tire just like it.
.
I feel like Good Sam ERS overcharged me by at least $111.50. I don't expect this to be published. A reimbursement would be nice but I have marked this up to experience just like I did the 1st set of Marathons which will now get another test but not because I wanted them.

UsualSuspect wrote:
I guess I must be the minority on here, even if someone else is changing the tire, no one's life is worth a rim, I will find a spot that gives them the room they need to change it. I would rather ruin a wheel than put someone in harms way.

You are right, I didn't think about the ramifications of the service people or the company service I had paid to receive. The company had no problems taking my annual dues for 7 previous years!

Guess I made an educated decision to not put my family and the hundreds of other vehicles on the busy freeway whizzing by at risk....I got off the road as soon as possible in the safest available spot.

BTW, Les Schwab had no problems changing the tire, safely. My complaint is with the available ERS service not being available in a major metropolitan city for 2 hours.

I guess I must be the minority on here, even if someone else is changing the tire, no one's life is worth a rim, I will find a spot that gives them the room they need to change it. I would rather ruin a wheel than put someone in harms way.