I'm sitting here reading all the complaints about GS service, saying they won't ever use them again because of one thing or another. I wonder how many of these people have ever owned their own business and if they had, how many of those had 100% customer satisfaction in all they did?No one or no company is perfect, most try to do their best. Most people know that word of mouth is the best advertisement. And yes I do understand that you are paying for a service and expect 100% from the company, but life happens. Just like you are having a problem, the company maybe having one also. OK I will get off my soap box now.

I'm sitting here reading all the complaints about GS service, saying they won't ever use them again because of one thing or another. I wonder how many of these people have ever owned their own business and if they had, how many of those had 100% customer satisfaction in all they did?No one or no company is perfect, most try to do their best. Most people know that word of mouth is the best advertisement. And yes I do understand that you are paying for a service and expect 100% from the company, but life happens. Just like you are having a problem, the company maybe having one also. OK I will get off my soap box now.BOUNDFL,Well said:) Looking at the alternative, without GS service, what would you do if you had a break down:(:(:(:(

Well, not to pop your bubble, but I, personally, have had more bad experiences with GSRS than good.I have written about most of them, but since they continue I don't waste my time writing about them. I will when my contract (That I fulfilled by paying the required amount) expires be gone.As a matter of fact I now carry Coach Net, just I don't have to with deal GSRS.As to owning a business or not, it has very little to do with expecting good service. I expect what I pay for to be there 100% of the time. GSRS isn'tDean

Nice soap-box. When a person calls roadside assistance things have already gone bad, maybe even from bad to worse. Probably nothing less than instant service with a team of qualified RV technicians to get you back on the road immediately would satisfy me. So when AAA left my son at a "safe location", a small gas station without a service bay, for 3 hours and then took him to Victorville for repairs on Friday night after the dealership had closed we were not very happy. We switched to CoachNet. On our first call, on the 101 highway near Port Angeles in Washington, on a Thursday, they could not find a service technician who could help us. We now have Good Sam. Our one call for a flat tire on the car was handled "OK". Like I previously wrote, not instantaneously, but quick enough to be OK. Like I said, We now have Good Sam, and signed up on the 3 year deal...I don't expect 100%....I hope my payments are a total waste of money and I never have to use roadside assistance again.In short, I agree with your post...GS tries.

I'm not trying to call out anyone one on this, just making a general observation. As far as owning a business I don't think any of them are 100% perfect. I'm sure there are people who have Coach net, that has had bad service also.I have GS roadside service but not have to use them yet.

I agree...the thing to remember is that GS and Coachnet don't have fleets of tow vehicles and techs waiting for your phone call. They contract out to business' in each area. There is no way that there is going to be 100 Percent success in terms of satisfaction ....from either GS or CN. What the customer that has a bad experience must do is follow up with a letter outlining the problem. If GS or CN continue to contract with a service who has repeated complaints then we (customers) have a gripe.

GS Roadside Service | Good Sam Community

15 Replies

roundown8366
Explorer
Oct 07, 2013
Actually, my life is not full of disappointments. I live life with joy and happiness. I just chose, when necessary, to stand my ground and not be a doormat.

It is possible, if more folks would not just accept shoddy service, more companies would step up, as many have, and provide better customer service.

I do appreciate your concern.

Dean
REWahoo
Explorer
Oct 04, 2013
I've had both Coach Net and Good Sam and over the years had to call each of them twice. Both came through for me on each and every call so I have no complaints with either provider.
Olddud
Explorer
Oct 04, 2013
djgarcia wrote:
Live is like a box of chocolates, some times you get a cherry and sometimes you don't:)
Forrest Gump,

I only get the caramel. Yuck!
MarkTwain
Explorer
Oct 03, 2013
Actually I do expect 100% from those items for which I paid my hard earned $ for. I am fairly relentless when I think I company is not fulfulling their end of the bargain.

If you or other folks believe in giving up your $ for bad service, then you have more money than me (which isn't hard) or are content to accept to accept bad service.

I guess the key is: what is acceptable to you may not be acceptable to me and vice versa

That's American, a land of choices.

Dean

My guess is that your life will be full of disappointment as no one is perfect. Things happen. People make mistakes.

X2
Live is like a box of chocolates, some times you get a cherry and sometimes you don't:)
Forrest Gump,
wbwood
Explorer
Oct 03, 2013
roundown8366 wrote:
Actually I do expect 100% from those items for which I paid my hard earned $ for. I am fairly relentless when I think I company is not fulfulling their end of the bargain.

If you or other folks believe in giving up your $ for bad service, then you have more money than me (which isn't hard) or are content to accept to accept bad service.

I guess the key is: what is acceptable to you may not be acceptable to me and vice versa

That's American, a land of choices.

Dean

My guess is that your life will be full of disappointment as no one is perfect. Things happen. People make mistakes.
roundown8366
Explorer
Oct 03, 2013
Actually I do expect 100% from those items for which I paid my hard earned $ for. I am fairly relentless when I think I company is not fulfulling their end of the bargain.

If you or other folks believe in giving up your $ for bad service, then you have more money than me (which isn't hard) or are content to accept to accept bad service.

I guess the key is: what is acceptable to you may not be acceptable to me and vice versa

That's American, a land of choices.

Dean
wbwood
Explorer
Oct 02, 2013
djgarcia wrote:
The issue of Emergency Road Side Service, be it coach net or G.S. in reality has to do with EXPECTIONS! If one has the expection that the world is perfect, no glitches, people don't get divorced, there is no wars or there is no crime then you probaly should not buy any Emergency Road Side Service from any company!!!!!!!!
Just bring your floor jack, air compressor, tools and coveralls to change your tire or look for what the issue is with your broken down RV. If you need a tow, just call a cab and put a for sale sign on your RV:):):):):)

Actually you wouldn't need any of those tools in that perfect world, right?
wbwood
Explorer
Oct 02, 2013
roundown8366 wrote:
Well, not to pop your bubble, but I, personally, have had more bad experiences with GSRS than good.

I have written about most of them, but since they continue I don't waste my time writing about them. I will when my contract (That I fulfilled by paying the required amount) expires be gone.

As a matter of fact I now carry Coach Net, just I don't have to with deal GSRS.

As to owning a business or not, it has very little to do with expecting good service.

I expect what I pay for to be there 100% of the time. GSRS isn't

Dean

If you expect 100% from GSRS, then why not 100% from the manufacturer of your RV or any of the maker of the components? You paid for it all, right?
Just_Wandering_
Explorer
Oct 02, 2013
I've had GS for about 5 yrs. Only used it twice,once in TX once in FL both times the service was great. I drove semi's for 38 yrs never had the road service as good.
MarkTwain
Explorer
Oct 02, 2013
The issue of Emergency Road Side Service, be it coach net or G.S. in reality has to do with EXPECTIONS! If one has the expection that the world is perfect, no glitches, people don't get divorced, there is no wars or there is no crime then you probaly should not buy any Emergency Road Side Service from any company!!!!!!!!
Just bring your floor jack, air compressor, tools and coveralls to change your tire or look for what the issue is with your broken down RV. If you need a tow, just call a cab and put a for sale sign on your RV:):):):):)