GS Roadside Unassistance!

We also just canceled GS road side service, Last month had a flat on our 5th wheel and wife called and was on phone for 1 1/2 hrs with them. Said everyone is scheduled for the day!!!!!! How do you schedule emergency road service? This started at 10:am. Wife transfer to membership service to cancel and they said it sometimes takes a 1 1/2 hr to respond to a call. Wife said she was on phone for that long and they told her they were busy for rest of day. They didn't even care less that we were canceling. Took 3 weeks for us to get refund.
We also wrote a letter to them and never heard back. Pretty bad customer service if you ask me.

also it is all of our duty to make sure to our best ability to check fluids HOSES!!!! cant stress it enough with hoses and tires air bellows and filters. if I take this job I am going to use some of my dwindling savings and get new tires. I also am going to change the coolant hoses as God knows how old they are, as i had this bus for 10 years, and just drove it around the block and to work a few times and started it up to keep seals lubricated and such. but when you do good maintenance. and still break down, you did all you could and if it happened on I 40 with trucks screaming by, not your fault and not your fault to expect assistance.

UsualSuspect wrote:

dadof6 wrote:
I have read so many negatives about GS roadside service. To me customer service must be high. I had actually called GS tonight for some info and rates. I'll have to call Coach Net tomorrow as I have yet to hear a negative concerning their coverage or service.

Here is one, I dropped CN when I had a flat. They never showed, ended up calling on my own. The kicker, they would not reimburse me for calling someone else because their tow provider said he showed up and I refused service. You can't refuse if they do not show up. Problem with CN is there is no place to complain, they do not have a forum, and if you post anything negative on their Facebook page they will delete the post. I have used GS twice since then, they showed up within an hour, and I was on my way less than an hour after that.
I have to ask, if a place is so dangerous for you when you get a flat to have someone change it, why would you expect anyone to change it and risk their life? I will gladly drive on a rim taking a chance I will have to replace it to be in a a safe place not just for me and the family, but for the poor sole who has to change it. For some reason folks think putting them in danger when they are in danger is the smart thing to do, it is not. If you are in a dangerous place and cannot move, call 911, get someone out there to help you get to a safe place.

EDIT: Coach Net is also not allowed to sign up new members in California. CN will not comment on it, other to say they are no longer signing up new members, just renewing the existing ones.

I think the OP meant that he needed it towed or something. When you break down on a major highway like I did and no one gives two you know whats about you.. you got to do something. and he called roadside service hoping to get relief. we have people in risky jobs everywhere we expect them to perform. deep sea diving on oil rigs steel workers, coal miners, police which is extremely dangerous as he/she never knows if that car they just pulled over is the "one" the one that hates cops and has an Uzi. My point is that with a wrecker you have lights warning lights and have the equipment to change a flat or to tow it to a safe place. a police officer can lend assistance for someone that is in need. All i know is when i had that breakdown it would have been wonderful to have had Good Sam then and only wished I had.. turned out the compressor was bad and I couldn't build past 60.

Holiday travel, holiday response times - i don't expect anyone to be working a call center on JULY 4th. just because .. unless of course call centers are in India.

in the same effect, holiday pay for a tow truck is typically higher on holidays. and if there's a limit to how much GS will pay then, that's the facts of life.

waiting for the next day to take care of business is exactly why GS pushed you to the next day, because of Holiday costs.

speculation is all i can offer, but why not. it's a forum, discuss amongst yourselves.

in the mean time, having a breakdown sucks, flats, deer strike, birds in your windshield, bee in your bonnet. the failure we experience becomes experience, learn from it.

Traveling specificly on a holiday is a bad idea, traffic, the off chance you need a tow truck and there's a limitation on spending amounts the tow company contacted offers to GS. I'm fairly sure you could have called a tow truck and paid for your own tow, at the cost of holiday tow truck pay.

GS, AAA, personal coverage.. even tho old camping world presidents Club towing plans all have limitations.

I had an alternator diode fry, and i couldn't find a replacement within range of walking so i used my SUV's bought warranty, since it's an older suv.. I called warrenty service because they could tell me exactly what repair shop i could use that was open on a saturday to at least drop it off.

Also, having it go to a dealership would permit me to have a rental car at a discounted 50$ a day rate. ..

the tow truck was only covered 50$ I had to pay the remainder of the 200$ tow fee. I could have used AAA, or any roadside assistance company to tow me to the designated repair facility, but I did not.

so thank you for your post, I learned to carry multiple tow service accounts, including insurance towing and rental just incase you learn you don't qualify for say "towing" or "rental" ect..

I guess that's the name of the game, be prepared!

In the case of a dead battery, alternator. -- get one of those chargeable battery backups for your cell phone - your going to be on hold A LOT when things go wrong. it helps if you get one of those solar chargeable ones, of course at night. not so much

Sounds like SOP at GSRA to me.

I don't think their claim of lack of tow truck drivers is totally wrong. As the tow truck driver told you, good Sam wouldn't accept his quote. So there may be a lack of tow truck drivers willing to accept the quote.

As far as concierge services...did you have a way of getting your family to a hotel? If so, why did it take the service to locate a place for you? That's all they will do. They aren't going to pay for it. You have to remember that the person on the other end of the phone do not know what the area looks like that you are broke down in. They don't know positively that you have two small kids with you. People lie and exaggerate he truth a lot. People get excited and make mountains out of mole hills. I'm not saying you did. But people do. If you have two small kids and Have concerns like you do, then the best thing to do is to take that refund and multiply it by about 10 times. Set it to he side in an account and rely only on yourself. You had a phone to call them. Get online and look up a tow truck or mechanic in the are you are at. Or call information on your phone to locate one. We
F reliance is the best thing there is.

dadof6 wrote:
I have read so many negatives about GS roadside service. To me customer service must be high. I had actually called GS tonight for some info and rates. I'll have to call Coach Net tomorrow as I have yet to hear a negative concerning their coverage or service.

You must not read the forums much. People have complained about coachnet on here as well.

We recently had a tire blow out. It was early Sunday afternoon. We called GS and they said they would call us back when they found someone to help us. They didn't call back. We called them back and they found someone to come out but that it would be an hour. This was after already waiting 45 minutes in the 97 degree heat. After another hour, we get a call from the tow truck driver who said they were stuck on the side of the road with a flat tire, and was waiting for a back up crew to help him and then on to us. (Really?) After waiting a total of 3 hours in the heat, finally someone shows up and had us on the road within 10 minutes. We have used Good Sam before and always had much better service, but that was on a weekday, not a weekend. Good Sam needs to do better.

I have AARP (Allstate). They were unable to send someone to change a tire o. My truck. BTW it was in my driveway.

Just a quick follow up. GSRA says they have refunded my membership fee. I will post again when I receive it.