Hail Damage Insurance Claim

National General has the same initials as for No Good....I'll remember that...

In all fairness to Stacy I have to say she has been doing her job,and that is to monitor this site and try and give good customer service by forwarding on the information to those who deal with it.
We were given a call today from Neal a supervisor at National General Insurance because of Stacy's work passing along information.
Trouble is he only gave my wife what we already knew and that was that Mark Williams with National General was talking with the owner of the RV repair shop, they did send us to, about a revised estimate and what repairs he would be authorized to do.
I got in touch with the owner of the RV shop and he says he has not heard anything since last Friday!
The call amounted to nothing more than an attempted PR call and further stall. Neal, the supervisor at National General said we would hear something within 48 hours. Why does it take so long?
I remain hopeful National General will treat us and our damage claim with professionalism and do right by their RV repair shop and us as their customer. I just can not understand why it is taking so long to give the repair shop a fair and descent work order and price. Both this RV repair shop and Camping World have said to replace the TPO roof on our 2015 Motor Home from the hail damage at minimum would cost around $7,000 and they are not providing for that. They only first said $1,200 for the roof and why the RV shop rejected it.
So at this time I can not recommend anyone to use the Good Sam Insurance that is National General. I am trying hard to be fair with them but this is really insane for a reputable Insurance Company to not know how to process a legitimate claim by an adjuster they hired and said the roof needed to be replaced with OEM! They seem tobe playing games and keeping the repair shop, they chose to do an honest job. I wonder if Camping World is given this run around or if they are better able to submit a fair honest estimate and get paid for it by National General? The longer they fool around with the cost of the repair the longer it will be till we can be given an appointment, and the locals here say they have gotten snow for Halloween.
The next 48 hours will tell what kind of company National General really is or the individuals responsible for fairly processing the claim.

Pops R,

Thank you for providing an update and I am sorry you have not been contacted. I have submitted a request to the team handling your claim to give you a call.

Thanks,
Stacy
Good Sam Care Team

I wish I could tell the community all is good with the Good Sam insurance claim but I can not!

I can understand the long delay in getting in for repairs due the magnitude of damage claims that there are from the July 28 Hail Storm in Colorado Springs, but I cannot understand or appreciate the additional delay the insurance company is creating.

The repair shop, the Good Sam insurance company sent us to said on Friday that National General had contacted him saying they would rewrite our estimate,that was first way too low.

The repair shop owner said he just wants to be sure they can do the job in the proper way. He is a very honest good guy with an A+ rating with the BBB.

On Monday the repair shop owner said he has not heard back from National General. Seriously that is unacceptable.

Today Tuesday we called our Insurance representative at 11am to ask where we are with our claim? We need to get it in and repaired B4 the winter snow weather here in Colorado Spring sets in, and we have no appointment date set yet.

The delay our insurance company is creating is just not fair treatment for any customer but for us in snow country and full timers it is really disturbing, and is not the image Good Sam has for the Rv community.

The hold up is National General wanted to cut cost and use a product, RV Armor instead of full normal replacement of our TPO roof their adjuster, they sent out said needed to be replaced OEM.

The RV Armor we were told by a Supervisor at National General on Friday to please checkout, does seem to be a great product and I have had communications with someone from RV Armor but they require their own trained certified technicians to do the work. This is something our repair shop rejects. It is a 2-3 day process and they will not turn their shop over to someone else to do the work.

So here we sit and no response today from National General, nothing from the repair shop, nothing from Good Sam except each time I post something they say they will look into it.

National General should be able to fairly process a legitimate claim much fast than this and be in touch with us without us having to call them to find out what is going on.

Good Sam Care Team wrote:
Hello rjr6150,

Thank you for your post, we would like to look into this further.
If you wish, please send a private message with a contact number and I will follow up.

Thank you,
Ella
Good Sam Care Team

Good Morning Ella
Requested information sent via private message few minutes ago

Hello rjr6150,

Thank you for your post, we would like to look into this further.
If you wish, please send a private message with a contact number and I will follow up.

Thank you,
Ella
Good Sam Care Team

Amazing going through the same thing here with our 5th wheel. Using a shop out of Longmont, CO. they are also getting frustrated with dealing with the NG adjuster. The original adjuster sent out had never looked at a 5th wheel before. I had to point out areas of damage to him.

At this point they are balking on paying for paint repair as in their opinion it wasn't caused due to hail. Our shop has explained they can't state for certain its hail damage but there is not signs of impact or scraping from trees or other objects.

Pops R,
Thank you for providing an update. I have updated your case and requested you be called.

Thanks,
Stacy
Good Sam Care Team

OK this is Pops again following up with our situation with the hail damage claim with the Good Sam insurance that is National General. First of all it needs to be understood that the hail storm that hit Colorado Springs July 28 was massive and repair shops are all back up doing repairs still.

National General refereed us to a family owned RV repair shop that does work with/for them because Camping World here could only give us an appointment for Oct 18.

National General did send this RV shop a check for $7,125 for the repairs out on Aug 23 based on what the adjuster they sent wrote up. The check is made out to us and this RV shop. We did bring it back with us and is now in our possession.

We got an appointment with this RV repair shop for them to inspect the damage for yesterday Sept 7, This is the time line in how long it is taking us to get the needed repairs done.

The owner of the RV repair shop did tell us he does do work for National General but is not happy with the way the are doing business. He said they are not doing right by the customer in the hail damage to the roofs.

He said he was rejecting to do the work for us under the guidelines National General has been giving him. They only want to pay for what he said was cosmetic repair of the roof and using a less expensive product than the OEM TPO roof we have.

I am totally confused as reading the report they sent him it states to replace OEM Rubber Roof $1,260. So OEM to me means we get what we have replaced with what we had, no substitutes.

The owner of the RV shop said we would not be served well buy this deal so said he was also thinking about dropping doing any future work for National General. He also pointed out the claim said $95/hr and it is $120/hr

So we contacted our National General Insurance representative and explained all this and now are waiting to hear back from them on where we go from here

Let's see how Stacy at Camping World handles this thread, I'm gonna flag it for future reference and intriguing decision making.

Ok, I'm ready.