We had a blowout on our tow dolly in South Carolina I-95 Exit 49 Northbound. Called and finally got through to roadside assistance (took about 15 minutes), and they took me through the normal questions. They did get the exit number wrong, even though I said it multiple times and quite clearly.Thing is the exit was only off by 4 miles, so it wouldn't affect arrival time by much.My assistance came 90 plus minutes after the call. Is this normal response? I could put some gear in my RV and change the tow dolly tire in about 20 minutes. I had a spare with rim. I will always carry spares, so there's no issue.Was my experience atypical? This is my first experience with ANY call for roadside with my RV. Never had to with my Trailer.Thx

From the GS Platinum MBB."HOW TO GET HELP IN AN EMERGENCY IT’S EASY AS A, B, C2A. Call 1-800-586-7400Your call is toll-free anywhere in the U.S. (including Alaska and Hawaii), Canada,Puerto Rico, and U.S. Virgin Islands. For service in Mexico only, please call toll-free001-866-456-0969. Give the Service Representative your membership number,membership expiration date, and the phone number you are calling from.B. Describe the location and vehicleTell us the road name and cross street or highway number and nearest milemarker. Also tell us the model, make and color of your vehicle.C. Describe the problem to our certified dispatch representativesWhen you call Good Sam Platinum Roadside Assistance, know that our representativesare specifically trained to answer questions about RV complexities and howto handle vehicle disablement situations. Explain the vehicle’s problem so we cansend the proper equipment to assist you. Your Certified Dispatch Representativemay ask you to hold while the appropriate local Emergency Service Provider iscontacted. We’ll confirm the estimated time of arrival and provide you with theinformation on the Service Provider who is coming to assist you.If the service does not arrive by the estimated time of arrival OR If you have beenpromised a call back and have not received it in the time specified ... Call us backat 1-800-586-7400We may have had difficulty locating your vehicle and/or reaching you at yourphone number."So, what did they tell you as an ETA when you called? Did you call them back after the ETA had expired? I would say response time varies with every call to them, based on their policy as stated in the benefits brochure. Things like time of day, breakdown location, availability of appropriate service personnel and vehicles will all factor into it.The few times I've called them, they've been pretty close to their suggested ETA, or they've called back to explain the delay.

That is excellant response time - if what your are saying it was 90 minutes

90 minutes does not sound too extreme to me.bumpy

90 minutes! That's a ridiculous wait for assistance. I bet either Coachnet or AAA would have had someone there in an hour and a half.

First they have to process your 'claim'Then they have to get authorization to contact approved vendor (tow company etc)Then approved vendor has to check schedules & availabilityRequest is sent to dispatcherDispatch contacts driver and gives them the new assignment/directionsDriver continues with pre-arranged scheduleDriver THEN heads in your direction.....and you are not at the exitDriver calls dispatch.Process starts all overAnd YET it only took 90 minutes.Consider yourself fortunate

How long is the wait for assistance supposed to take?

17 Replies

Good_Sam_Care_T
Explorer II
Jul 06, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
DiskDoctr
Explorer
Jul 03, 2018
Get your hood up, 4-ways on, wave something white at oncoming traffic. MOST people I know will stop and render assistance when possible.

I've changed a LOT of tires and many of them were STUCK to the vehicle.

On one an officer brought me his big "break-in bar" when I requested a sledge when he showed up. Rain, dark, middle of no-where. My wife and daughter don't bat an eye because "it's what Dads do" ;)
Bumpyroad
Explorer
Jul 03, 2018
ppine wrote:
Maybe you should get a jack.
I broke my femur a few years ago and had a rod put in it.
I needed to change a tire on my horse trailer to send the mule that hurt me back where he came from. I changed the tire on one leg.

I am so happy for your.
bumpy
ppine
Explorer II
Jul 03, 2018
Maybe you should get a jack.
I broke my femur a few years ago and had a rod put in it.
I needed to change a tire on my horse trailer to send the mule that hurt me back where he came from. I changed the tire on one leg.
Bumpyroad
Explorer
Jul 03, 2018
ppine wrote:
The simple answer is to change your tire.
Then you don't have to wait. You do not have to depend on strangers.
In a lot of the West there is no help so it becomes automatic.

"simple???" what if you are older, frailer, over the hill? when I got my first class A, the salesman pointed out that it came with a spare tire but no jack. there was a reason for that. if you are someplace where you need to wait longer than an hour and a half for service, perhaps????????
bumpy
ppine
Explorer II
Jul 03, 2018
The simple answer is to change your tire.
Then you don't have to wait. You do not have to depend on strangers.
In a lot of the West there is no help so it becomes automatic.
mat60
Explorer
Jul 02, 2018
Congrats.
ScottG
Nomad
Jul 02, 2018
If GS actually shows up at all you are doing well.
Consider yourself lucky.
2edgesword
Explorer
Jul 02, 2018
My experience with AAA would indicate 90 minutes isn't out of the ordinary.
Monkeyman_and_L
Explorer
Jul 02, 2018
Understand I've only ever used roadside assistance for a motor vehicle, not a motorhome. I just wanted to get some idea if the wait was unusual. Seems that it's not. I'll consider taking some tools with me for tire replacement on the tow dolly should this type of failure happen again.

Thanks all.