If you can't even get me cards why should I expect service

We switched to the GS roadside assistance away from our long time membership with AAA because of the lack of RV support offered bt AAA and the inclusion of all our vehicles in the GS plan. The GS staff found a place for my pickup that was able to fix it when the "recovery vehicle" delivered it to them, hence i suggest that Some times it take time to issue cards. It doesn't mean that we should stop to expect.

Hello Ken56
Thank you for the post. Good Sam Roadside Assistance does have a national dispatch center that receives calls from members 365/7/24. We then identify the appropriate service provider from among the 35,000 in our North American network.
If you have additional questions regarding Good Sam Roadside Assistance, our capabilities, and our Repair Organization Network, please send me a private message and I will look forward to chatting with you.
Thank you for your membership.
Frank

Never thought of this till now.......but just who exactaly dispatches the service people? Is there a dedicated dispatch center or is it just people sitting in their home waiting for a call to come in? I say this because that is what Uhaul does, uses people who contract with them to act as dispacthers out of their own homes. My experience with that was absolute hell but thats a whole other story. anyone know?

rjr6150 wrote:

1sandawilliams wrote:
I am cancelling my goodsam roadside assistance as of today. On 2/21/2014 I got stuck in the snow in a remote area in eastern Utah. This was a paved road with no signs indicating it was closed. Luckily I was able to walk around the area until I could get a cell signal. I called goodsam and they dispatched a tow truck to pull us out but I had to agree to a $300.00 charge for the truck. Goodsam would not pay the entire bill and when the truck operator showed up he said goodsam would only pay $20.00 of the charges. I don't know if he was confused but I had no choice but to accept the additional $300.00 charge. By the way, this was in my mini-van and not my RV. I filed a complaint with goodsam on Monday, 2/24 and on 2/27 I received a phone call from goodsam, Ernestine @ 847-667-2658. The lady shouldn't be in the customer service business. She was very loud and obnoxious to me and refused to even consider my situation. Only after requesting to speak to her supervisor about her demeanor did she calm down and speak in a civil manner. I must say I was professional throughout the conversation. Goodsam insurance? forget it!

Taken from the GS book notice next to last comment no towing for snow related
For each disablement event under this agreement for which member is entitled to towing services, member is entitled to a maximum of two hours of either Towing Preparation Services or Recovery Services. Towing Preparation Services include any of the following services: winch-out, extrication services and preparation for towing. Recovery Services include winch-out or extrication ser- vices to allow the vehicle to proceed safely under its own power. However, if disablement is caused solely by an accumulation
of snow by any means, the member will not be entitled to any Towing Preparation Services or Recovery Services in regard to such disablement.

Update- I received a call from Frank at GS. I am glad to say we resolved the issues and I am back with GS roadside assistance. Thanks Frank

1sandawilliams wrote:

rjr6150 wrote:

1sandawilliams wrote:
I am cancelling my goodsam roadside assistance as of today. On 2/21/2014 I got stuck in the snow in a remote area in eastern Utah. This was a paved road with no signs indicating it was closed. Luckily I was able to walk around the area until I could get a cell signal. I called goodsam and they dispatched a tow truck to pull us out but I had to agree to a $300.00 charge for the truck. Goodsam would not pay the entire bill and when the truck operator showed up he said goodsam would only pay $20.00 of the charges. I don't know if he was confused but I had no choice but to accept the additional $300.00 charge. By the way, this was in my mini-van and not my RV. I filed a complaint with goodsam on Monday, 2/24 and on 2/27 I received a phone call from goodsam, Ernestine @ 847-667-2658. The lady shouldn't be in the customer service business. She was very loud and obnoxious to me and refused to even consider my situation. Only after requesting to speak to her supervisor about her demeanor did she calm down and speak in a civil manner. I must say I was professional throughout the conversation. Goodsam insurance? forget it!

Taken from the GS book notice next to last comment no towing for snow related
For each disablement event under this agreement for which member is entitled to towing services, member is entitled to a maximum of two hours of either Towing Preparation Services or Recovery Services. Towing Preparation Services include any of the following services: winch-out, extrication services and preparation for towing. Recovery Services include winch-out or extrication ser- vices to allow the vehicle to proceed safely under its own power. However, if disablement is caused solely by an accumulation
of snow by any means, the member will not be entitled to any Towing Preparation Services or Recovery Services in regard to such disablement.

You are correct on the snow related clause. I looked this up after I returned home. The GS representative- Ernestine, is another subject. She had no cause to speak to me in the manner that she did.

Received a call from Frank at GS. We resolved the issues and I am glad to say I am back with GS roadside assistance. Thanks Frank

rjr6150 wrote:

1sandawilliams wrote:
I am cancelling my goodsam roadside assistance as of today. On 2/21/2014 I got stuck in the snow in a remote area in eastern Utah. This was a paved road with no signs indicating it was closed. Luckily I was able to walk around the area until I could get a cell signal. I called goodsam and they dispatched a tow truck to pull us out but I had to agree to a $300.00 charge for the truck. Goodsam would not pay the entire bill and when the truck operator showed up he said goodsam would only pay $20.00 of the charges. I don't know if he was confused but I had no choice but to accept the additional $300.00 charge. By the way, this was in my mini-van and not my RV. I filed a complaint with goodsam on Monday, 2/24 and on 2/27 I received a phone call from goodsam, Ernestine @ 847-667-2658. The lady shouldn't be in the customer service business. She was very loud and obnoxious to me and refused to even consider my situation. Only after requesting to speak to her supervisor about her demeanor did she calm down and speak in a civil manner. I must say I was professional throughout the conversation. Goodsam insurance? forget it!

Taken from the GS book notice next to last comment no towing for snow related
For each disablement event under this agreement for which member is entitled to towing services, member is entitled to a maximum of two hours of either Towing Preparation Services or Recovery Services. Towing Preparation Services include any of the following services: winch-out, extrication services and preparation for towing. Recovery Services include winch-out or extrication ser- vices to allow the vehicle to proceed safely under its own power. However, if disablement is caused solely by an accumulation
of snow by any means, the member will not be entitled to any Towing Preparation Services or Recovery Services in regard to such disablement.

You are correct on the snow related clause. I looked this up after I returned home. The GS representative- Ernestine, is another subject. She had no cause to speak to me in the manner that she did.

RognBon wrote:

Posted By wrote:
I expect their reasoning to be that you were not broken down, only stuck. Will further state that they don't pull you out of stuck places and only respond to break downs.

I know for a fact that they will pull you out if you are stuck. Had it happen to me on a narrow rural road in northern California. They dispatched a big rig tow truck and winched my coach out of a muddy ditch that I managed to get stuck in. There was no charge to me for the service. I'm not saying that everyone has had or will have the same experience as me, but I have used GSRA four times in the past with excellent results every time.

They absolutely would not agree to dispatch the truck to tow me out until I agreed to spend the additional $300.00 for the service. This I agreed to with the goodsam representative over the phone. He then relayed that to the tow company. I was in a remote area by Monticello, Utah.

1sandawilliams, thank you for your post. We value your input, and, as a result of communications such as yours, we intensely focus on identifying any service failures that may have occurred, and we focus on service improvements which will result in a better RV experience for you, our member. I have sent you a private message and I am looking forward to the opportunity to talk with you to learn about the full details and full extent of your roadside disablement.
Frank

I believe rjr6150 found the reason for GS not paying and rjr6150 should work for GS as you should have been directed to that clause when you contacted GS while being treated with courtesy...However, having kicked myself for not reading what is provided for under an insurance policy before contacting the company, I learned to research before reacting so I have to information to back up my position. But GS should still have better trained customer service people.

1sandawilliams wrote:
I am cancelling my goodsam roadside assistance as of today. On 2/21/2014 I got stuck in the snow in a remote area in eastern Utah. This was a paved road with no signs indicating it was closed. Luckily I was able to walk around the area until I could get a cell signal. I called goodsam and they dispatched a tow truck to pull us out but I had to agree to a $300.00 charge for the truck. Goodsam would not pay the entire bill and when the truck operator showed up he said goodsam would only pay $20.00 of the charges. I don't know if he was confused but I had no choice but to accept the additional $300.00 charge. By the way, this was in my mini-van and not my RV. I filed a complaint with goodsam on Monday, 2/24 and on 2/27 I received a phone call from goodsam, Ernestine @ 847-667-2658. The lady shouldn't be in the customer service business. She was very loud and obnoxious to me and refused to even consider my situation. Only after requesting to speak to her supervisor about her demeanor did she calm down and speak in a civil manner. I must say I was professional throughout the conversation. Goodsam insurance? forget it!

Taken from the GS book notice next to last comment no towing for snow related
For each disablement event under this agreement for which member is entitled to towing services, member is entitled to a maximum of two hours of either Towing Preparation Services or Recovery Services. Towing Preparation Services include any of the following services: winch-out, extrication services and preparation for towing. Recovery Services include winch-out or extrication ser- vices to allow the vehicle to proceed safely under its own power. However, if disablement is caused solely by an accumulation
of snow by any means, the member will not be entitled to any Towing Preparation Services or Recovery Services in regard to such disablement.