OMG!!!! What a joke it can be if it weren't so serious as a failure of customer service and communications between the customer and AMC. It even gets worse once the call gets dispatched to a contracted vendor and begins to roll down hill like a snowball headed for well you know where.Over the weekend I posted a tire repair question dealing with GSRA. Received some speculation replies then followed up with a post my Zach to drop him a PM should I need further assistance.Then I got to thinking, I just recently signed up with GSRA and still had my membership with KOA-Allstate which I have been a dues paying member for the last 20 years. That equates to around $2,000 in dues over the period of time I have been a member, so I figured let Allstate pick up the bill for this call. WOW!!!! thus began the opening scene to a real bad movie, the kind you couldn't make up. The real twist in the call to KOA-Allstate Motor Club came with I got a follow up call from Good Sam Roadside Assistance wanting to verify that the issue has been taken care of.Now, did you notice that the call was made to KOA/Allstate and the follow up was from Good Sam?Too keep it short I'll do a quick summary. Call placed, still so solution to the matter. Over 1 hour 15 minutes on the phone. Lied to, frustrated, took blood pressure medication and thankful that I'm not stranded on the side of the road but rather in my driveway at home.

Now for the final step in the above posted complete failure of Allstate Motor Club customer service.While the above post was being typed, I was waiting on a phone call back from a Customer Service Supervisor who was looking into the matter. See I had gotten so fed up that I requested to be transferred to a Supervisor for membership cancelation. This person kept me on the phone for 40 minutes trying to keep me from canceling the membership promising to get todays matter handled promptly and then offer a 50% discount. I called back a few minutes ago to learn that my membership had been canceled rather than attempt to fix the problem.

OH, But Wait the story gets better!!!!!While in the mist of typing the last post my home phone rings. Caller ID says Affinity Group and my mind goes to the question "WHO". So I answer the phone, and more likely not with my most pleasant voice to which I apologize Zach. And low and behold guess who was on the phone? OK, not hard to guess if you had read the last sentence.Zach was most gracious and had been following my situation since the original post made back on Sunday. Once I followed up with this latest string of " Customer Service Fails by the opposing team the first string quarterback for SGRA (Zach)stepped in to call the next play.Currently the matter is in his hands and things are being taken care of. Do you know how well it makes you feel when a star member of such a large conglomerate of companies takes the time to watch out for the members who made the choice to join as a due paying member. Well if you don't let me tell you it is a warm fuzzy feeling, the kind that earns your respect and tells you that the right choice has been made. To put it more simply about the only better feeling is a hug from a grandchild who for no reason just wanted to grace you with a no reason hug. And that is special !!!!

I just wasted 5 minutes of my life reading this what ever this is...

sem1 wrote:I just wasted 5 minutes of my life reading this what ever this is...Ditto.

You didn't waste 5 minutes of your time....let it summarize it down to 30 seconds if you like. Plus, let's be honest about it. If you are on the site this time of the day, you had the extra 5 minutes to waste to begin with.Roadside Service:Allstate/KOA..............extremely poor to zilch.Good Sam Roadside Assistance.....Perfect to a T couldn't have asked for more!!!Customer Service:KOA/Allstate......ZERO, there is none!!Good Sam..........Excellent from beginning to end. Follow up along the way has been more than reassuring.You can rest assured that this site is monitored and members are taken care of!!

KOA/Allstate Motor Club and blood pressure | Good Sam Community

mchero
Explorer
Sep 26, 2013
Wow My first night ever reading these posts. I think I'll stick to tech issues! LOL
offshore
Explorer
Sep 24, 2013
Move over Rod Sterling, I'm coming in.
westend
Explorer
Sep 19, 2013
Rollnhome wrote:
I think I just entered the Twilight Zone.
LOL
Rollnhome
Explorer
Sep 18, 2013
I think I just entered the Twilight Zone.
Eycom
Explorer
Sep 17, 2013
Beggin' your pardon... but when I need ERA, I have neither the time nor the patience to wade through a provider's hierarchy, employee issues, contractual agreements, or break out my MiFi to conduct Internet research. I just want one call and I want service today. Admittedly, I haven't had the luxury of an ERA call sitting in my drive-way with two or three days to fool with it. A camp site or on the side of the road, yes. However, in EVERY CASE in which I have needed them, my insurance company has provided a professional and timely service, including a call to advise me who's coming and their approximate time of arrival; another call ensuring service had arrived, plus an email follow-up in which I can rate the towing contractor and service. After many years, I have absolutely no inspirational dissatisfaction with their service; no desire to pay considerably more for a lesser or equal service bloated with benefits for which I have zero interest or need. But if you are happy with the cost, features, advantages and benefits of your service, I'd say you have found a home. Enjoy :)
ScottG
Nomad
Sep 17, 2013
I wish I had my 5 minutes back too. I still wonder what the problem was.

USARMYCW, I suspect what your doing right is "communicating".
USARMYCW
Explorer
Sep 17, 2013
In 14 plus years with Allstate RV RS and as many road help calls as years with them, I have never had your problem.

Makes me wonder what I'm doing right. :)
jonrjen
Explorer
Sep 17, 2013
You didn't waste 5 minutes of your time....let it summarize it down to 30 seconds if you like. Plus, let's be honest about it. If you are on the site this time of the day, you had the extra 5 minutes to waste to begin with.

Roadside Service:
Allstate/KOA..............extremely poor to zilch.
Good Sam Roadside Assistance.....Perfect to a T couldn't have asked for more!!!

Customer Service:
KOA/Allstate......ZERO, there is none!!
Good Sam..........Excellent from beginning to end. Follow up along the way has
been more than reassuring.

You can rest assured that this site is monitored and members are taken care of!!
Campfire_Time
Explorer
Sep 17, 2013
sem1 wrote:
I just wasted 5 minutes of my life reading this what ever this is...

Ditto.
sem1
Explorer
Sep 17, 2013
I just wasted 5 minutes of my life reading this what ever this is...

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