Lack of "Assistance" from Road Side Assistance
Three weeks ago, I had the RoadMaster Invisibrake installed on my Jeep Wrangler by Camping World. Today, I drove my Jeep to eat lunch at a local restaurant.
When I started my Jeep, the Invisibrake System immediately activated when I stepped on the brake!
I called Good Sam Roadside Assistance since I did not know how to "de-activate" the Invisibrake System and wanted to be towed to a Repair Center to have my Jeep fixed.
First place they offered to take me was to Firestone. I explained that there was nothing wrong with my Jeep Brakes and that Firestone does not work on RoadMaster Systems.
I explained to the Agent that Camping World of Hope Mills were the people who installed it for me. I was then told that they were 69 miles away and that I would be charged $0.04/mile to take my Jeep there.
The Agent then chatted with a "RV Tech" who told me to disconnect whatever I was towing and the System would shut down. I explained that I was NOT towing anything!
The Agent then said the "RV Tech" told me to disconnect the Jeep from the RV. UGH! I said my RV was in my driveway and my Jeep is in the restaurant's parking lot!
She never did find a place that my Jeep could be towed to for repairs. I told her that there were two Camping Worlds "near me" but she kept telling me the "$0.04/mile" and that I could be towed to Firestone. I told her that would be a waste of time and money since Firestone does not work on Roadmaster Systems.
The Agent then said the "RV Tech" told me to disconnect the RoadMaster System from my Jeep.
I told her, if I knew how to do that, I would have already done so! I thanked her for "her time" and hung up.
This was the first and only time I have called Good Sam Roadside Assistance. I can guarantee, I will NOT call them again and I will NOT be renewing. FYI: I called RoadMaster and they told me exactly what to do. Sad
When I started my Jeep, the Invisibrake System immediately activated when I stepped on the brake!
I called Good Sam Roadside Assistance since I did not know how to "de-activate" the Invisibrake System and wanted to be towed to a Repair Center to have my Jeep fixed.
First place they offered to take me was to Firestone. I explained that there was nothing wrong with my Jeep Brakes and that Firestone does not work on RoadMaster Systems.
I explained to the Agent that Camping World of Hope Mills were the people who installed it for me. I was then told that they were 69 miles away and that I would be charged $0.04/mile to take my Jeep there.
The Agent then chatted with a "RV Tech" who told me to disconnect whatever I was towing and the System would shut down. I explained that I was NOT towing anything!
The Agent then said the "RV Tech" told me to disconnect the Jeep from the RV. UGH! I said my RV was in my driveway and my Jeep is in the restaurant's parking lot!
She never did find a place that my Jeep could be towed to for repairs. I told her that there were two Camping Worlds "near me" but she kept telling me the "$0.04/mile" and that I could be towed to Firestone. I told her that would be a waste of time and money since Firestone does not work on Roadmaster Systems.
The Agent then said the "RV Tech" told me to disconnect the RoadMaster System from my Jeep.
I told her, if I knew how to do that, I would have already done so! I thanked her for "her time" and hung up.
This was the first and only time I have called Good Sam Roadside Assistance. I can guarantee, I will NOT call them again and I will NOT be renewing. FYI: I called RoadMaster and they told me exactly what to do. Sad
