We broke down 1/13/16 on I-10 in Louisianan. I called Good Sam Roadside Assistance. The male who answered the phone could not locate us. I had to tell him 3 times the state I was in. He did not seem to understand what I-10 was. He said he was using the phone number to locate us. He couldn't. never asked if I had gps on phone.He asked what city I was in. After traveling for hours on the interstate, you dont know every city you enter/exit. I used the vehicles GSP to give him coordinates (3 times). He still couldnt locate us. I told him the old school way of reporting - I-10 eastbound, west of nearest exit #87. Still no clue where we were. I used GPS to tell him nearest Police Department, He said oh ok I got that. He sent the tow to the police department address - NOT OUR LOCATION! I called the tow company and told them where we were. They had passed us on their way to the Police Dept. Delayed now and exposed for an extended period of time to the danger on the side of a major Interstate, were were finally towed to the designated repair facility. It is filthy and they have never dealt with GS before. today is Saturday, they are closed. Sunday they will be closed. Monday is MLK day - they "might" work. They dont know what is wrong. Motor home is on blockss. we are stuck in hotel with no choice but to be stuck with who GS chose to work on MH. Extended warranty may/maynot cover anything. $$$$$$ out the window. New camping world 5 miles away - they cant help because we are already at a facility. Really re thinking all this. ps tried to call GSRA to complain about dispatch and where we were towed to, guy said he couldnt help me. nice

They should have a text option..and a decent GPS locator.

Hello RNC523, If you can, please send us a private message with your contact information. I'd like to call you so we can discuss this matter and send to our Leadership Team. I appreciate your time. Thank You, Glenn, Rapid Response Coordinator.

I've been on I-10 through that section, it's not fun at all, too much traffic. Can't imagine having a breakdown on it. Count your blessings you were able to get the the camper off the road.Trying to see some "positives" in your experience here? Well, be grateful you are in a motel, safe, warm, and dry. A motel may not be your first choice of campgrounds, but the alternative is to be sleeping under the stars, or maybe staying in the motor home, up on blocks! (Well.... actually, if it were me, I'd rather stay in my camper on blocks in a garage than a motel any day. Still, it could be worse).Next, although it was an aggravation getting the person on the phone to understand your location, at least you finally did get your tow. There are some who report, they never get their tow, and have to find some other company on their own.And maybe last .... you are in good company! Enjoy your family who is with you. Give them a hug and tell them you love them. Enjoy the motel and make the best of it. About GSRA? Well ... let's let someone from GSRA respond to that!You know ... it's times like these you make "lemonaide!" Get the glasses out! Hope you get fixed up quickly though and get on your way!Good luck!

You should have immediately asked for another person or hung up and called again ((you rarely ever (if ever) get the same person again)) after the first location confusion. You obviously got a very inexperienced person who was no help at all. I'm really surprised that GS hires people like this.I've had nothing but good experience from my GS ERS service on the few occasions I've had to call them....but I've heard of a lot of bad experiences by others. I hope the so-called "rapid response team" helps you out.Good luckRon

thanks to all who have felt our pain. Yes we are very blessed to have not had anyone hurt and we are trying to "enjoy" any little part of our unexpected stay. I am also very happy to report that I have been contacted by GS management, they have heard our frustration and are addressing our concerns regarding our experience with the roadside assistance.

not "good" and very little "assistance" | Good Sam Community

2oldman
Explorer II
Jan 16, 2016
They should have a text option..and a decent GPS locator.
Good_Sam_Care_T
Explorer
Jan 16, 2016
Hello RNC523,

If you can, please send us a private message with your contact information. I'd like to call you so we can discuss this matter and send to our Leadership Team. I appreciate your time.

Thank You,
Glenn, Rapid Response Coordinator.
DutchmenSport
Explorer
Jan 16, 2016
I've been on I-10 through that section, it's not fun at all, too much traffic. Can't imagine having a breakdown on it. Count your blessings you were able to get the the camper off the road.

Trying to see some "positives" in your experience here? Well, be grateful you are in a motel, safe, warm, and dry. A motel may not be your first choice of campgrounds, but the alternative is to be sleeping under the stars, or maybe staying in the motor home, up on blocks! (Well.... actually, if it were me, I'd rather stay in my camper on blocks in a garage than a motel any day. Still, it could be worse).

Next, although it was an aggravation getting the person on the phone to understand your location, at least you finally did get your tow. There are some who report, they never get their tow, and have to find some other company on their own.

And maybe last .... you are in good company! Enjoy your family who is with you. Give them a hug and tell them you love them. Enjoy the motel and make the best of it.

About GSRA? Well ... let's let someone from GSRA respond to that!

You know ... it's times like these you make "lemonaide!" Get the glasses out! Hope you get fixed up quickly though and get on your way!

Good luck!
lanerd
Explorer II
Jan 16, 2016
You should have immediately asked for another person or hung up and called again ((you rarely ever (if ever) get the same person again)) after the first location confusion. You obviously got a very inexperienced person who was no help at all. I'm really surprised that GS hires people like this.

I've had nothing but good experience from my GS ERS service on the few occasions I've had to call them....but I've heard of a lot of bad experiences by others. I hope the so-called "rapid response team" helps you out.

Good luck

Ron
RNC523
Explorer
Jan 16, 2016
thanks to all who have felt our pain. Yes we are very blessed to have not had anyone hurt and we are trying to "enjoy" any little part of our unexpected stay. I am also very happy to report that I have been contacted by GS management, they have heard our frustration and are addressing our concerns regarding our experience with the roadside assistance.
Sfla2
Explorer
Jan 17, 2016
just another example of how this CEO is trying to screw up this whole operation,like our state dir was told by corp to, forget anymore ntl rallys,all over. But did see on another site where this CEO is looking for assistance to help run his 85 other co.just new sales after that your are on your own for support, service(lack of)
bsinmich
Explorer
Jan 17, 2016
Except for the fact you had a male answer the phone I must have had his twin sister on my call. She could not understand where we were and only wanted me to renew. I called on Halloween early evening but was fortunate enough to get off I 75. I could idle but died when ever I stepped on the accelerator. Likewise GS has called me and is talking about it and also checking where the check for the small bit they say they are paying has gone. If nothing ore happens I see no use in carrying GSRA if I have to pay my own bill anyway.
Sfla2
Explorer
Jan 17, 2016
bsinmich wrote:
Except for the fact you had a male answer the phone I must have had his twin sister on my call. She could not understand where we were and only wanted me to renew. I called on Halloween early evening but was fortunate enough to get off I 75. I could idle but died when ever I stepped on the accelerator. Likewise GS has called me and is talking about it and also checking where the check for the small bit they say they are paying has gone. If nothing ore happens I see no use in carrying GSRA if I have to pay my own bill anyway.

My question is way do these thing just keep happening, put our fire 1 & fire 2& 3 pop up. This should never have to involve corp so often, if they, corp ,did their job right first time. I wonder if they are using some third world call center, sure sounds like it accoriding to OP
2BNOT2B
Explorer
Jan 17, 2016
Sorry for your issues with Road side Assistance or lack of. They have always responded to my calls in a timely manner with little or no problems.

Next time try calling a Standby Sam for local information on hotel/motel and also where the best place is to bring your MH for repairs. We have 51 Standby Sam's in Louisiana. Not saying this is the solution but just another resource for you to use.

Good luck in you repairs and safe travels, Bill.
4X4Dodger
Explorer II
Jan 17, 2016
This post and many others has made me wonder if this call center is overseas.

A really good trick to trip them up is to ask them what time it is where they are. If they stumble or cannot tell you just ask them directly where they are located.

If this call center is overseas GSE should re think that decision. This is NOT the type of thing that can be successfully handled by some poor guy or Woman in the Philippines or india.

A good geographic knowledge of the US and it's Interstate system would seem to be requisite for the cc personnel.