Pilot J Discount Not Working

Hello,

I am going to close this topic due to lack of activity. Thank you for your time and participating. Feel free to open a new thread on this topic in the future.

Thanks,
Stacy
Good Sam Care Team

Hello RoadRon,

Thank you for your feedback. We are glad you received the fuel discount at Pilot Flying J. Please let us know if we can be of further assistance in the future.

Have a good day and safe travels.

Thank you,
Ella
Rapid Response Coordinator

Update - tried the GS loyalty card again at the Pilot J in Salinas and this time it worked! Scanned my credit card, then my GS card. After choosing regular, the price on the pump display changed from 2.859 to 2.809.

No idea whether this has to do with my card being activated or Pilot made some changes. Thanks to GS for the assistance.

RoadRon wrote:
I hadn't realized I had to "activate" the card.

There is nothing that YOU should have to do.

I got the same story when mine refused to work anywhere shortly after joining......and my phone call told me specifically that they had no idea why it happened.

Apparently some of "their" computers aren't talking to each other correctly at times.

I also wonder why the phone call and not a post here or an email.
Maybe they don't want a written record of them EVER doing something wrong or having an actual problem ????

Yes I am cynical.

Hello RoadRon,

Thank you for taking the time to speak with me today.
Please let us know if we can be of assistance in the future.

Thank you,
Ella
Good Sam Care Team

Received a personal phone call from GS this morning saying that my card had not been activated. The caller said she has now activated it for me.

I haven't had a chance to try it out yet, but I much appreciated the personal attention to the matter. I hadn't realized I had to "activate" the card.

Evidently, based on comments here by GS and members, Pilot still has some issues which card activation won't solve, but at least this gets me past one hurdle.

Ron

Hello Nutinelse2do,

You're welcome! Have a good week also!

Thank you,
Ella
Good Sam Care Team

Thank you for letting us know Ella. Very much appreciated

Enjoy your week

Hello,

I have spoke to Pilot Flying J and the loyalty program issues have been resolved.
Please let us know if you have any additional concerns.

Thank you,
Ella
Good Sam Care Team

Hello RoadRon,

Thank you for contacting Good Sam. I apologize for the issues that you are having, can you please provide your Good Sam membership number in a private message. We will look into this when the system is up and running.

Thanks,
Swan
Good Sam Care Team