Platinum plus left us in a pickle
I posted the response below in a different thread. My biggest issue was that they would get our car but not us. Is it usual for good Sam to take the vehicle only??
Also, do we need specify that we want to use the 100 mile tow?
Who would have paid for a taxi? Us or good Sam?
Given there would not have been a shop open until Tuesday where we were taken, would they have come back the next day to get the van on the same call or would it have been an additional call?
The situation:
We had our first use of platinum plus Saturday and I have rarely encountered such poor service. We had a borrowed phone and the csr was unable to find us on his map, even after being given the mile markers. When I explained the owner of the phone had an appointment and needed to leave and could he confirm what company was coming and that we could ride with the tow truck, he said they would get the trailer and tow vehicles, but we were on our own for getting off the rise of the road. I explained I had two young children and my older disabled daughter and no phone, he reiterated that they could not give use a ride. We were 8 miles from cell service and the nearest town on the side of the road in southern Arizona. I ask for a supervisor. He put me on hold and came back telling me he could transfer me to membership services to workout a taxi with them. I again said the man who stopped with the working phone needed to leave and I needed good Sam to figure this out. He said he couldn't help with the ride. Luckily, highway patrol showed up and they took my wife and 6 year old to a rest area with cell service where she tried to find help. After 2.5 hours, Good Sam found a wrecker from a city 40 miles south (we were headed 40milea north). It was way more than needed and they were only authorized to tow and leave us at an rv park 8 miles south in a very small town. We had a family memeber that drove to shuttle the people from the break down to the rv park. Sunday, I called AAA and they helped me find and open shop and took my van there. My van was repaired and we were back in the game by 3pm. The only benefit of the call to good Sam was they got us a spot at the park. However, had they taken us 40 miles north, we would have been at the park with our reservation. As a platinum plus memeber, they should have taken us as it was well short of the 100 mile limit. I suggest you go elsewhere for roadside coverage. Because, had your phone not worked, you really would have been screwed.
Also, do we need specify that we want to use the 100 mile tow?
Who would have paid for a taxi? Us or good Sam?
Given there would not have been a shop open until Tuesday where we were taken, would they have come back the next day to get the van on the same call or would it have been an additional call?
The situation:
We had our first use of platinum plus Saturday and I have rarely encountered such poor service. We had a borrowed phone and the csr was unable to find us on his map, even after being given the mile markers. When I explained the owner of the phone had an appointment and needed to leave and could he confirm what company was coming and that we could ride with the tow truck, he said they would get the trailer and tow vehicles, but we were on our own for getting off the rise of the road. I explained I had two young children and my older disabled daughter and no phone, he reiterated that they could not give use a ride. We were 8 miles from cell service and the nearest town on the side of the road in southern Arizona. I ask for a supervisor. He put me on hold and came back telling me he could transfer me to membership services to workout a taxi with them. I again said the man who stopped with the working phone needed to leave and I needed good Sam to figure this out. He said he couldn't help with the ride. Luckily, highway patrol showed up and they took my wife and 6 year old to a rest area with cell service where she tried to find help. After 2.5 hours, Good Sam found a wrecker from a city 40 miles south (we were headed 40milea north). It was way more than needed and they were only authorized to tow and leave us at an rv park 8 miles south in a very small town. We had a family memeber that drove to shuttle the people from the break down to the rv park. Sunday, I called AAA and they helped me find and open shop and took my van there. My van was repaired and we were back in the game by 3pm. The only benefit of the call to good Sam was they got us a spot at the park. However, had they taken us 40 miles north, we would have been at the park with our reservation. As a platinum plus memeber, they should have taken us as it was well short of the 100 mile limit. I suggest you go elsewhere for roadside coverage. Because, had your phone not worked, you really would have been screwed.
