Platinum plus membership

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

What actually happened?

Somebody slashed all four tires on your trailer?

Update.goodsam did reply A very nice gentleman called and said he has been with Goodsam FOR 20 yrs and they never covered vandalism. He also states they should have offered service at my expence.I Questioned if you are riding down the hiway and a kid throwers a rock threw your windshield would that be vandalismand you would be denied a tow.would be a case by case basis but still vandalism. Well I am finely satisfied that if took posting to a forum to get a reply from GS.I cancelled my membership and will move on .Thank you.

Information has been sent to you.

classic 31,

At this time we have not received your PM with your membership information. I would like to review your call to dispatch and share this with our leadership team. Thank you in advance for working with us.

Thank you,

Mark

rogerddd,

Thank you for your time and post. We ask for customer information in a private setting so we may address the concern without disclosing any information about the customer. At anytime the original poster can post the resolution publicly if they would like. If you have any further concerns or questions please let us know. We would be happy to help.

Thank you,

Mark

Sounds to me like that is a pretty urgent and legit need for towing help with your RV. I would expect the call to GS would at least result in help with a tow. My "travel assist" covers “Emergency Travel
Arrangements” which they mainly define as associated with reservations. But it seems to me that help with a tow is certainly an emergency travel arrangement. You may have to pay for the tow, but I would expect help with a response to your situation. Thanks. I have the same policy. I will check mine and maybe start shopping for other insurance.
I also find it interesting that the response from the “Good Sam Care Team” is handled with a private message (“I would like to assist. Please send a private message… Stacy “) and not an explanation to the whole community of their lack of concern with your situation.

All we wanted was a tow to get the tires replaced.road side service is towing.why would it make a difference if you ran over a bucket of nails or some A Hole cut the tire?

I’m not sure why roadside service would cover vandalism. Perhaps your RV Insurance does.

classic 31,

Thank you for contacting Good Sam. I would like to assist. Please send a private message with your Good Sam Roadside membership number and your phone number.

Thanks,
Stacy
Good Sam Care Team