Poor customer service and overcharged!
Last Friday we experienced our first use of the RV Roadside service after paying for the service for numerous years. After a long hold period we finally reach a rep to inform them we had a tire failure which tore up several parts in our exhaust system. The rep. Told us they would locate a tire and call back. My husband stressed we would also need someone who would be able to cut off the exhaust parts which were detached and dragging. When the rep called back to inform us they were sending someone out (within 10 miles from our location) we were told the tire would be $600+ dollars. We authorized the charge (not a lot of options but felt the price was extremely high and unreasonable) and my husband again ask if they would be able to remove the damaged exhaust parts and was told yes. When the service person arrived they started work on the tire replacement but said they had nothing on the work order about cutting off the exhaust! Husband called GS again and was told again that they would contact the dispatched co to authorize the exhaust cutoff. We informed the repairman of this. He proceeded to cut off the parts (with a cutting torch on his truck). Took him all of 5 minutes. On Saturday the tire repair company called us and told us GS did not authorize the work and we needed to pay! Husband again called GS and was told they did not authorize the "labor and parts", we should not have told the co. to do the work and we now owed an additional fee of $200+ dollars for the service. We protested and ask for a itemized billing of the service provided. We were told we could not have an itemized billing and were responsible for the rate charge for mechanical service. After much frustration and extremely rude communication from the GS contractor (yes, they sub-contract their call service) we gave them the credit card to Bill the additional amount. We did not feel we had any choice. We felt harassed and extorted and they would not allow us to speak to a higher authority. We ended up paying close to $900 for this horrible experience. Husband called up GS and cancelled our service. Told them why and they said someone would call us on Monday. Not surprised to say no one called. Reasonable costs for our tire would be in the $300 to $400 range. $200+ for 5 minutes of cutting torch work is theft!
