I have been sitting beside the road for 5 hours now! We have a flat on 5th wheel. We called 4 times and each time they say they are still trying to locate a tire! Still no call back with an eta! In fact the last time we called they asked us to keep call backs to minimum since it would prolong us getting helped with high call volume! We finally gave up and had to call a tow service who is coming out with a tire to put on for us at the time of $400!!!! Never ever will we use good Sam roadside again! Worthless!

tpowell wrote:I have been sitting beside the road for 5 hours now! We have a flat on 5th wheel. We called 4 times and each time they say they are still trying to locate a tire! Still no call back with an eta! In fact the last time we called they asked us to keep call backs to minimum since it would prolong us getting helped with high call volume! We finally gave up and had to call a tow service who is coming out with a tire to put on for us at the time of $400!!!! Never ever will we use good Sam roadside again! Worthless!Just curious, was their a problem with your spare??

I feel your pain. I'm sure someone will be along to have you take this off line soon.Let us know if they make it right.BTW GS, that means you cover the entire bill because of the hassle you put this customer through.

We have a spare on the other side now. Our other tire went out so we don't have a spare since it had to be used.

tpowell wrote:We have a spare on the other side now. Our other tire went out so we don't have a spare since it had to be used.Boy! Murphies Law did a number on you:( 2 blow outs in the same trip:(

probably the same tow company Good Sam TRIED to get to come out but they would not come for the money Good Sam offered.Just for info where are you urban or rural or superboonies?How was GSRS service the first time you had to use the spare

Roadside is worthless | Good Sam Community

GSRoadsideAssis
Explorer
Jun 16, 2015
Thank you for taking the time to speak with me tpowell. I'm pleased that I was able to address your concerns and provide an acceptable resolution to your complaint. Please feel free to contact me if you have any additional questions or concerns. Thank you, Zach
4X4Dodger
Explorer II
Jun 17, 2015
GSRoadsideAssistance wrote:
Thank you for taking the time to speak with me tpowell. I'm pleased that I was able to address your concerns and provide an acceptable resolution to your complaint. Please feel free to contact me if you have any additional questions or concerns. Thank you, Zach

I would like to hear from the OP what the resolution was and why he is happy with it.
MarkTwain
Explorer
Jun 17, 2015
4X4Dodger wrote:
GSRoadsideAssistance wrote:
Thank you for taking the time to speak with me tpowell. I'm pleased that I was able to address your concerns and provide an acceptable resolution to your complaint. Please feel free to contact me if you have any additional questions or concerns. Thank you, Zach

I would like to hear from the OP what the resolution was and why he is happy with it.

X1, I have a GS EMRS policy. As a consumer, knowing the details of the resolution would enhance and build greater confidence in this service. Knowing what kind of service I can expect in the future is important! Not knowing the resolution creates a sense that GS operates in less than a transparent, ethical, up front way with customers.
eichacsj
Explorer
Jun 17, 2015
X2 I am very interested alos
tpowell
Explorer
Jun 18, 2015
Zach was very nice. He acknowledged that there was a disconnect in service and is trying to figure out who dropped the ball. He paid for my entire bill with tire service and also gave us free roadside for another year. We were planning to go to Aaa. He wanted us to give them another shot to prove their service was better than what we experienced at their expense for all we went through.
PastorCharlie
Explorer
Jun 19, 2015
tpowell wrote:
Zach was very nice. He acknowledged that there was a disconnect in service and is trying to figure out who dropped the ball. He paid for my entire bill with tire service and also gave us free roadside for another year. We were planning to go to Aaa. He wanted us to give them another shot to prove their service was better than what we experienced at their expense for all we went through.

Zack is really concerned with the customers being treated proper. I find all companies to have human errors and those that are fast growing inherit problems from their acquisitions that have to addressed and correct.

This forum is the ideal place to address these failures. This is called transparency....wish our government operated in this manner.
GMandJM
Explorer
Jun 19, 2015
Wow! Way to step up, Zach. You've restored my faith in GSRA.

Thanks to the OP for letting us know the details of the resolution.
4X4Dodger
Explorer II
Jun 19, 2015
tpowell wrote:
Zach was very nice. He acknowledged that there was a disconnect in service and is trying to figure out who dropped the ball. He paid for my entire bill with tire service and also gave us free roadside for another year. We were planning to go to Aaa. He wanted us to give them another shot to prove their service was better than what we experienced at their expense for all we went through.

Thanks for posting that. This is what we need to hear more of on this forum. It does tend to help re-inforce my decision to use GSRA. I have been fence sitting on this for a long time and this closing of the loop really helps.

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