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bhivetravels's avatar
bhivetravels
Explorer
May 14, 2014

This makes absolutely no sense to me

I had an awning replaced using GS Extended warranty. It has torn within the two year warranty window from Dometic. I asked GS Extended Warranty people about its replacement and their answer is below ... in simple terms best I can figure out is once the GS warranty is used on something say a generator, you cannot use it on the generator again. Now how is that fair? The generator is new, so what's the issue? Do I get to pay less because now there is less covered? I simply don't understand why it is this way?

"Thank you for getting back to us. According to the Good Sam Product Protection Plan which is administered by AMT Warranty, In the event of a claim, AMT Warranty will replace the product with a new, rebuilt or refurbished product of equal or similar features and functionality, or at their sole discretion, reimburse the customer for the replacement of the product. Upon replacement of the product, AMT Warranty will have no further obligation to replace the product and the customer will not be entitled to make any further claims for its replacement."

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