Travel Assist Question...

Hello Tree House,

Thank you for your questions.

Allow me to provide some clarification to you.

We of course ask you to call 911 first as usually you are in the process of an emergency, we then of course want to be your second call after you have been treated or are in a position to call us. Please keep in mind that TravelAssist is not a reimbursement service, if we are not contacted as soon as you possibly can then we can't provide much help. We always recommend, keeping your TravelAssist card with your Insurance Card so in the event of you being disabled and unable to call us, most hospitals know to also contact us as well.

If on day one of hospitalization the Doctor says you will be there for at least 7 days then the benefits will become available to you. We won't make you wait for them. Even if after 4 days you are medically released we look at what was said at the start of your hospitalization.

In regards to your question about a broken leg, yes under circumstances where you are not hospitalized but inured to where you are not capable of driving your Rig then RV Return Service is also available to you.

To answer your question about the Emergency Medical Evacuation you are correct if the Hospital you have been taken is not equipped to deal with your injuries or medical situation then TravelAssist will make all the arrangements to get you to a medical facility that can.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

To the Good Same Care Team...

Is that true, as Betty says, that you have to "call 911 and be in the hospital for seven days to get any benefits"?

1. You explained (and the sales brochure states)
"Vehicle Return: If illness or injury stops you from driving your RV or other vehicle and your traveling companion cannot drive it, Good Sam TravelAssist will drive it home for you. "

My question is would a broken leg set in the emergency room and not requiring hospitalization but preventing the lone driver from driving the rv qualify for the vehicle return?

2. Regarding "•Emergency Medical Evacuation: This is if you are hospitalized away from home and need to be transported to a facility that can better help you, as the current hospital is not staffed or equipped to handle your needs. "

Would that cover a situation where your needed medical care cannot be provided by the local hospital, say you are critically injured and need medical air transport to a trauma center or burn center?

Thanks for the information!

Betty03258 wrote:
As I read it, in order to get many of the benefits in this insurance, you must call 911 to get to a hospital and must be in a hospital for 7 days. Why would someone who falls and breaks an arm, for example, waste an ambulance crew's time by going to a hospital via an ambulance when a trip in a car to the ER will suffice? What benefits would be usable in that situation? (Doesn't appear to be much, IMHO!) Also, most hospitalizations are for less than 7 days- even those requiring surgery, such as have a gall bladder removed. It seems to me that by putting in those criteria, Travel Assist saves itself from having to "put out". Interested in feedback. Anyone?

It is not health insurance. It is EMERGENCY assistance in case of catastrophic injury or death. The company certainly is not going to "put out" for a broken arm since that is not what the policy is designed for. In my opinion, the criteria are just about right for what the policy is designed to do. I have had it for several years and never had to use it, thank God. With my health record, it gives me a lot of comfort to know it is there.
Barney

As I read it, in order to get many of the benefits in this insurance, you must call 911 to get to a hospital and must be in a hospital for 7 days. Why would someone who falls and breaks an arm, for example, waste an ambulance crew's time by going to a hospital via an ambulance when a trip in a car to the ER will suffice? What benefits would be usable in that situation? (Doesn't appear to be much, IMHO!) Also, most hospitalizations are for less than 7 days- even those requiring surgery, such as have a gall bladder removed. It seems to me that by putting in those criteria, Travel Assist saves itself from having to "put out". Interested in feedback. Anyone?

I have it, haven't had to use it yet (fortunately!) I do all the driving and if something happened to me, my husband would not be able to get our motorhome/toad home. If something medical happens to him, I would consider this program to be very useful to me. Will definitely renew when the year is up.

brirene wrote:
Do you mean roadside assistance? If that's the case, I believe many of us have it in one form or another. There are several providers. Are you considering a specific one or looking for suggestions?

Whoops, sorry for throwing in a red herring! :S

Hello djackman,

Good Sam TravelAssist is a fantastic program that can be of great benefit to you while traveling. just me is correct in stating that it doesn't matter how your traveling (in your RV or you are touring Europe).

Our benefits include:

•Emergency Medical Evacuation: This is if you are hospitalized away from home and need to be transported to a facility that can better help you, as the current hospital is not staffed or equipped to handle your needs.

•Emergency Medical Monitoring: Once you have been hospitalized, one of our Care Agents will continually monitor your case, with your permission of course, and ensure that you are getting the treatment you require. Our on staff Doctors will be in contact with the doctors on site to help ensure this.

•Prescription Replacement: We will help facilitate the replacement of perscription should something happen on the road. We will also help with the delivery of any Emergency Medication, Blood and Vaccine Transfers shold you require them at your location.

••Travel Assistance:
•Round-Trip Economy Class Ticket: If you're in the hospital for more than 7 days and are traveling alone, Good Sam TravelAssist will pay for one round-trip economy class ticket for anyone you choose to come to your bedside.

•Dependent Children: If you suffer a travel emergency and have dependent children or grandchildren traveling with you who are left unattended due to your emergency, we'll make sure your children or grandchildren will be taken home. We will also help make arrangements for pets.

•Traveling Companion: If you are evacuated or pass away during your travel emergency, Good Sam TravelAssist will ensure the safe return of your traveling companion, as well as your remains.

•Vehicle Return: If illness or injury stops you from driving your RV or other vehicle and your traveling companion cannot drive it, Good Sam TravelAssist will drive it home for you.

•Lost Items Assistance: If your luggage, passport or visas go astray, Good Sam TravelAssist will help track them down. If they can't be recovered, we'll help get replacements.

•Language Interpretation: Within 3 minutes we can have an interperter on the phone.

•Pre-Trip Assistance: Good Sam TravelAssist will get you the latest details on consular services, inoculations, visas and travel advisories.

•Security Intelligence: This is vital if you feel threatened by political or social unrest, bad weather or any environmental concerns.

These are just to name a few. Bottom line, should you need emergency medical assistance, we at Good Sam TravelAssist make sure you get proper medical care, ensure all pets and children are looked after and we'll even arrange transportation for a loved one to be by your bedside.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

djackman wrote:
Does anyone have this coverage, and is it worth it? Traveling to AK in about 3 weeks and was thinking of purchasing it. Anyone think of a reason not to?

Answer NO.
You'll get a response team member soon. But,-with Travel Assist, If your health is questionable, or down a little, if it were me I'd have it on a trip like this anyway even if your health is OK. Check out the advantages that it provides, for its cost it would be worth it. As I under stand it, it applies to all trips with or without the RV.

What is "travel assist?"

Do you mean roadside assistance? If that's the case, I believe many of us have it in one form or another. There are several providers. Are you considering a specific one or looking for suggestions?